Message

SNEH MANIK

I am a experienced hospitality worker, responsible and technically savvy. Overseeing VIP guests arrivals through departure and ensuring smooth stay has been my role. Addressing complaints, identifying potential service issues and resolving Guest issues in a professional and courteous manner. Highly customer centric & readiness to show responsibility. I am a reliable, sensitive and adventurous person who can work under pressure with multi cultural worker's for long hours flexibly.

Key Skills

Opera
Communication skills
Leadership
Critical thinking
Eye for detail
Self motivated
Time Management

Professional Experience

Nov 2018
Jul 2020
VIP Guest relations associate
Pullman and Novotel New Delhi Aerocity New Delhi, IN
The 5 Star upscale hotel is located adjacent to both international & domestic airport terminals. A big complex of 670 rooms, Pullman and Novotel New Delhi Aerocity is a preferred destination for both business & leisure travelers.
Taking ownership of every guest request and consistently handling them. Welcoming and greeting guests and maintaining lobby presence at all times. Sending pre arrival emails and allocation of rooms as per guest preferences. Accommodating special request and occasions of guests and making arrangements accordingly. Performing VIP in room check-Ins to check out. Answering  phone calls and Hosting  cocktail hours for members in house at the club lounge and bars. Making reports and reporting to FO Manager.

Education

Jul 2016
Aug 2019
Bsc Airlines and Airport Management in
Chandigarh University
Dec 2011
Dec 2014
Secondary school session in Vidya Bharti Chinmaya Vidyalya
Dec 2013
Mar 2016
Senior school (Commerce) in Vidya Bharti Chinmaya Vidyalaya

Certifications

2019
Safety and security Champ award
Pullman-Novotel
Associate of the month
Pullman-Novotel

Achievements

2016
Internship
Career advancement and experience programme partnered with Arkansas State University, Jonesboro . I have a hand on job experience with Hilton garden inn, Jonesboro Regional airport and St. Louis Airport, Memphis in United States of America. Completed 80 hours in a leadership course. 403 hours at Hilton and 117 hours at airport. 

  1. Trained as ground passenger handling 
  2. Baggage handling 
  3. Ticketing 

Hobbies & Interests

  • Community Involvement
  • Fitness
  • Movies and music
  • Individual sports

Languages

English
(Fluent)
Hindi
(Fluent)
Punjabi
(Native)

Get in touch with SNEH