Sita Yadav

Handled business clients for American Express.
Job profile included speaking to company owners, CEOs, Sales Head etc. to fix appointments.
Delivered robust results in prospect to sales conversions.
Created unique materials to support team sales targets.Coached
oached team members in customer service techniques, providing feedback and encouragement toward reaching sales.
Assessed workloads to meet seasonal sales targets.
Increased customer retention and satisfaction by closely monitored market trends.

Investigating customers’ demand trend, and answering phone calls and questions from customers.
Handle both compliments and complaints of customers in a speedy manner.
Builds and maintain business relationship with international clients by providing prompt and accurate service so as to promote customer loyalty. 
Mentor or give direction to junior team members and provide training on best practices. 

Assist management in ensuring performance goals are met.