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Shubham Shinde

Hardworking Customer Success Associate with 1.9 years of experience working with existing and new customer base. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Key Skills

Customer Retention Strategy
Revenue Generation
Customer Relationship Management
B2B Sales

Professional Experience

Nov 2019
Present
Customer Success Associate
Mithi Software Technology Private Limited Pune, IN
Mithi provides Cloud Saas Solutions Email Security & Business Continuity, Business email & team collaboration, and Email archival for data management.

  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Drive Renewals and identify opportunities for growth (via upsells and cross-Sells) within the customer base.
  • Build and maintain strong trusted working relationships with the key decision-makers that promote retention and loyalty.
  • Work in a cross-functional team ( Product, Marketing, Services). Meet customer retention goals and ensure a consistently high retention rate.
  • Collect customer feedback and made process changes to exceed customer satisfaction goals.
  • Follow up on recoveries and get the renewal done on time.
  • Encourages Customers to Upgrade their Products. Mediate between clients and the organization. Handle and resolve customer requests and complaints.

 
May 2019
Jul 2019
Business Development Trainee
Mygate Pune, IN
Mygate is a technology-based company that Simplifies everyday living for your housing society with the most advanced security and community management app.

1) Providing app-based security in residential communities and the development of business through the generation of leads.

2) To build a strategy to increase brand awareness in the market.

3) Lead Generation.

4) Schedule meetings with committee members.

5) Building relationships with clients.

6) Get knowledge about the app-based market.

7) Get the knowledge of negotiation.


Education

Aug 2018
Jul 2020
MBA (Sales and Marketing) in Indira Global Business School
Pune University
Jul 2012
Aug 2017
B.E (Electronics and Telecommunication) in Vishwakarma Institute of Information technology
Pune University

Certifications

2019
Sales and Service Excellence
Dale Carnegie Training
2019
Effective Small Business Marketing
Udemy
2019
Certification in Business Awareness
Xed Intellect Pvt. Ltd
Basic Digital Marketing Course
DigitalDeepak.Com
CSR Activity-Spreading Smiles
Indira Global Business School

Hobbies & Interests

  • Travelling
  • Playing Cricket

Languages

English
(Fluent)
Hindi
(Fluent)
Marathi
(Native)

Get in touch with Shubham