May 2019
Present
Customer Service Executive
Amazon
Hyderabad, IN
Handle customer inquires (phone,email,chats), payment extensions, fraudulent activity queries, dealing with account security.
Working for international processes of North America.
SME(subject matter expert) in the field of account security for 7 months.
Handled teams as mentor, training and providing one on one feedback.
Acting as a product expert during the implementation process through providing answers concerning process and implementation relevant
Analyzing customer data to identify usage gaps and to propose best practices.
Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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