SK
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Shoeb Khan

I am very passionate for my career and goals. I have been working as dedicated Customer Service Representative and Account Manager to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.

Key Skills

Fast learner
Adaptability
Ability to Multitask
Communication Skills
Ability to Work Under Pressure
Customer Relationship Management
Customer Support

Professional Experience

Jul 2020
Present
Customer Success Manager
WEBGILITY Indore, IN
IT Company
I am a Customer Success Manager at Webgility and I help customers on calls,emails, chats and video calls. My capacity is taking care of more than 800 accounts in Webgility. 
Mar 2018
Jun 2019
Technical Support Specialist
Teleperformance Indore, IN
BPO - International Non-voice campaign
I have worked as a Technical Support Executive in Yahoo International non-voice process to help Yahoo's customers over their accounts related issues on emails and chats.
Feb 2017
Apr 2018
Senior Associate
Conduent Indore, IN
BPO - Semi Voice Process
I have worked in Semi voice international At&t process, where I used to listen real time recorded customer voice utterances and tag them correctly amd send it to IVR. 
Sep 2015
Jul 2016
Technical Support Executive
Teleperformance Indore, IN
BPO - Domestic Process
I have worked as a Technical Support Executive in Xiaomi Pan India process to help their customers on calls and emails.

Education

Jul 2014
Apr 2019
Bachelor of Civil Engineering in SD Bansal College of Technology
RGPV
Jun 2002
Apr 2014
High School 12th in St Umat higher Secondary School
MP board

Achievements

2021
Star Performer
I have been selected twice Star Performer in my current company for achieving my all the targets and one time Quarterly based star Performer in month of April 2021. 

Quote

If you want to get something extra, You need to pay something extra.

Hobbies & Interests

  • Listening Music
  • Watching YouTube
  • Playing Pubg & Mobile Games

Languages

English
(Fluent)
Hindi
(Native)
Urdu
(Fluent)

Get in touch with Shoeb