Shivendu . Online Resume

Oct 2022

Present

Risk Operations Associate - Abuse Prevention Ops

Amazon Bengaluru, IN

Amazon.com, Inc. is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, etc..

Identifying and eliminating E-commerce risk.
Documentation of Process and working on to improve it.
Preventing bad actors/sellers which could possibly posses threat to Amazon's reputation from getting onboarded.
Marking already onboarded sellers as compliant/non-compliant based on their performance.
Verifying sellers to use Amazon Pay as their checkout option.
Communicating with Buy-With-Prime sellers (Flagship sellers) to remove/rectify any hazardous products which could possibly posses threat to Amazon's Customers.
Maintaining excellent track record for Worldwide (WW) Trustworthy Shopping Experience.
Communicating and collaborating with Account Managers and other teams across Amazon.
Account Management of multiple sellers across all Marketplaces.
Troubleshooting and issue dealing with sellers.

Feb 2022

Aug 2022

Customer Success Manager

YourDOST - Your Emotional Wellness Coach Bengaluru, IN

YourDOST.com is a platform that allows you to connect with experts to discuss issues related to your personal, professional and academic life.

Owned up the B2B accounts and made sure the client is having weekly / monthly access to the reporting to understand the impact.
Provided overall support to the clients by ensuring that all queries & concerns however they come in (phone, e-mail) are addressed quickly & efficiently.
Designed and executed programs(online or offline) to increase engagement among YourDOST B2B Clientele
Arranged for all logistical things required for smooth functioning of various B2B accounts.
Onboarding Clients and leading onboarding calls once the MoU signed.
Handled 16 accounts and took care of all operational issues related to the account.
Provided Chat, Call and Video Conferencing support as per the requirement.
Troubleshooting of any account related issues.

Sep 2020

Dec 2021

Event Coordinator (Operations)

Adway Welfare Foundation Ranchi, IN

Adway Welfare Foundation is a Pvt. incorporated on 29 September 2018. It is classified as NGO and is registered at Registrar of Companies Jharkhand.

Conducted 20 Live Sessions on child Education and Women healthcare covering 7 districts (44 Villages) of Jharkhand.
Guided more than 400 villages on process of government scholarship and policies providing easier accessibility.
Spearheaded a campaign across 12 villages resulting 30% spike in boys and girls' participation at high schools.
Created grass root level impact by assisting over 60 villages in online linkage of Aadhar card to Ration/BPL card.
Organized women hygiene drive in 4 districts of Jharkhand supervising 40 Anganwadi Volunteers.
Maintaining data Record and working on Backend Operations.
Took care of all finance and operation related issues.

Shivendu .