SP
Message

Shivani Pandey

My profile entails getting upper management support for implementing new strategies and technologies that allows the organization to get a single view of each customer and to better service the customer both now and in the future. Professional and dynamic Customer Executive driven to exceed performance goals. Extensive background in customer service with proven abilities to build rapport quickly and cultivate long term relationships to support strategic sales growth. Professional and dynamic Customer Executive driven to exceed performance goals. Extensive background in customer service with proven abilities to build rapport quickly and cultivate long term relationships to support strategic sales growth.

Key Skills

Excel
Team Management
Persuasion
Interpersonal Skills

Professional Experience

Jan 2021
Jun 2021
Recruiter
Al Hyatt Consultancy Mumbai Suburban, IN
Recruited people by carefully analyzing vacancies in the organization and identifying a talent pool with the required skills.
Responded to emails every day related to applicant queries, contract negotiations, employer feedback and interview schedules.
Efficiently coordinated a blind hiring process designed to eliminate unconscious bias from the recruiting process.
Nov 2018
Apr 2019
Telecounselor
Eduworld International Consultancy Mumbai Suburban, IN
Counsell potential Students over a call to inform them about a product and help them in making better career decisions.
Answer questions about our products or the company
Any domestic outbound or  telesales experience required
Responsible for making outbound calls and regular follow up on leads assigned.
Selling Membership over the phone
Explaining the product features in detail and how to use the packages.
Providing the right customer experience
Apr 2017
Dec 2018
Telecounselor
Kalra Shukla Classes Mumbai, IN
Providing counselling face to face, over the telephone, or online
Working with individuals, families or groups
Keeping confidential records
Building a relationship of trust and respect with clients
Listening to clients' concerns, empathising with them, and helping them to see things more clearly or in a different way
Apr 2017
Dec 2018
Telecounselor
Kalra Shukla Classes Mumbai, IN
Providing counselling face to face, over the telephone, or online
Working with individuals, families or groups
Keeping confidential records
Building a relationship of trust and respect with clients
Listening to clients' concerns, empathising with them, and helping them to see things more clearly or in a different way

Education

Jun 2022
Apr 2025
BA in Sociology in IGNOU
Delhi
May 2013
Apr 2015
HSC in Maharashtra State Board Of Secondary Education
Mumbai
May 2001
Apr 2013
SSC in Board of High School & Intermediate Education
Uttar Pradesh

Certifications

2020
Cancer Survivor
KEM HOSPITAL

Hobbies & Interests

  • Cooking
  • Designing
  • Hosting

Languages

English
(Basic)
Hindi
(Native)
Marathi
(Fluent)

Get in touch with Shivani