Message

Shivani Pal

 Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. 

Key Skills

Good Communication skills.
Good Knowledge in Internet and mailing.
Operations Management
Good Knowledge In Motor Insurance
Complete MS office

Professional Experience

Jan 2024
Present
Senior Operations Associate
Vehicle Care Pvt. Ltd. Gurgaon, IN
  • Lead Conversation
  • Deal with the Insurance company and Customers.
  • Documentation (QC Process) 
  • Resolve The Customer Issues

Nov 2021
Dec 2023
Associate Service Consultant
Policy bazaar Insurance Brokers Private Limited, Gurgaon, IN
Policybazaar is an Indian insurance aggregator and multinational financial technology company based in Gurgaon.
  • Enhanced customer satisfaction and service quality through dedicated effort. 

  • Efficiently executed day-to-day tasks, continually improving accuracy and productivity.

  • Proactively resolve conflicts, acquired new skills, and maintained a high-energy commitment to responsibilities. 

  • Proficiently managed team communications, fostering effective relationships and utilizing software for documentation and communication. 
May 2020
Nov 2021
Customer Service Associate
Atabey service private limited Gurgaon, IN
  • Proactively resolved conflicts, acquired new skills, and maintained a high-energy commitment to responsibilities. 

  • Proficiently managed team communications, fostering effective relationships and utilizing software for documentation and communication. 

  • Efficiently executed day-to-day tasks, continually improving accuracy and productivity. 

Education

Nov 2019
Dec 2024
B.A. Program in School Open Learning(D.U)
Delhi University
May 2018
Jun 2019
12th in Govt Girls Senior Secondary School
CBSE Board
May 2016
Jun 2017
10th in Govt Girls Senior Secondary School
CBSE Board

Certifications

2018
1 Year Diploma in Computer Application.
Smart Value Limited

Hobbies & Interests

  • Sketching
  • Internet Surfing
  • Poem writing
  • Story Reading
  • Lean New things

Languages

Hindi
(Fluent)
English
(Fluent)

Get in touch with Shivani