Shivangi Pandit

ZOMATO- All INDIA (June 10 2022 - Nov 6 2022)ROLE-DP Inbound Executive Promptly and methodically responded to Delivery partners queries.Applies computer skills to navigate multiple tabs, windows and systems.Easily empathizes and remains patient with difficult callers.Fields an average of 200 daily calls to help resolve delivery partner,customer and merchant issues.Proficiently and professionally responded to customer and merchant questions pertaining to food availability,convincing to accept replacement, price, products and services, procedures and policy.BUSINESS DEVELOPMENTResearched about business opportunities and  information on new markets.Researched about the needs of Employees,Admin and Customer in an Organisation.Main Role-Researched and analyzed data