Shilpi Goswami

Professional and dynamic Customer Executive driven to exceed performance goals. Extensive background in customer service with proven abilities to build rapport quickly and cultivate long term relationships to support strategic sales growth.Patient  Service Representative with 5 years providing workable and effective solutions to customers via voice chat and in person. Successful at converting upset ticket filers into satisfied clients. Always ready to tackle difficult electrical and mechanical issues by applying deep professional knowledge to address technical obstacles.

Key Skills

Communications to customers
Customer Analysis
Customer Relationship Management
Email
Chat

Professional Experience

Aug 2018
Nov 2021
Senior Customer Service Representative
Onkar infotech Gurgaon, IN
Onkar Infotech, was founded in the year 2000 and in less than a decade has grown to become a leading travel call centre / BPO managing end to end business processes outsourced from its clients based out of its principal target market - the UK. Onkar Infotech's core competence lies in successfully handling air travel business processes including air reservations, hotel reservations, car rentals, travel insurance, holiday packages etc outsourced from reputed travel houses in the UK. Apart from handling consumer-travel based business processes, Onkar Infotech has also endeavored and proved highly successful in managing end to end corporate-travel projects outsourced from reputed travel management companies. Onkar Infotech aims to provide its clients with the finest travel process management services with superlative customer service. With extensive travel industry experience, a brand new and highly impressive 24x7 customer contact centre, in-house training and development team and talented human resources, Onkar Infotech seeks to deliver a high degree of customer satisfaction on every interaction with leisure and business customers of our clients.
 with an affinity for helping people manage their problems, and naturally interested in co-workers' well-being. I offer my passion and commitment to be my primary contribution as an aspiring who specializes in 
Mar 2015
Oct 2017
Customer service executive
Yatra online pvt limited Gurgaon, IN


 with strengths in being detail-oriented, a problem solver. A fairly competent and knowledgeable whose value and contribution to an organization lie in his/her capabilities in maintenance inspections, coordinating mechanical components as well as performing .

Education

Mar 2010
May 2013
Ba in Shaheed bhagat singh
Delhi university

Languages

English
(Fluent)
Hinid
(Native)

Get in touch with Shilpi