SS
Message

Shilpa S

To work in a stimulating environment where I can apply & enhance my knowledge, skill to serve the firm to the best of my efforts.

Key Skills

Flexibility
Problem-solving skills
Communication skills
Time Management

Professional Experience

May 2018
Present
Process Associate
Playgames24x7 Bangalore Rural, IN
  • Ensured all customer emails(both incoming and outgoing) & Calls are addressed promptly and within SLA. 
  • Ensured to provide high quality service, focused on communication and timely resolution of customer issues via emails & calls. 
  • Have taken initiative of escalating any issues and raising jira when required.
  • Have been involved in different projects. 
  • Have been a team player.

 Application Tools:  Excel, Jira, SQL
Jun 2015
May 2018
Customer Service Executive
Hinduja Global Solutions Bangalore Rural, IN
WORK EXPERIENCE : Subject Matter expert 

Job Profile:
It’s an Outbound Voice/Inbound Voice Support for retaining customers, thereby increasing the sales and profit for the telecommunication giant – Airtel and to assist the clients with end to end resolution through the process.

Job Responsibilities:
Have worked in different projects for both inbound and outbound(Welcome call, Retention, MNP ).
Ensure customer policies, procedures and contractual agreements are consistently met.
Ensured compliance to client SLAs.
Have achieved all the targets in a positive trend month on month.

Applications  Tools : Excel

Education

May 2011
May 2015
Bachelor Of Engineering in Atria Institute of technology
VTU
Apr 2009
Apr 2011
College in SSMRV PU College
Pre university
Apr 1999
Mar 2009
school in Shantiniketan Educational Institute
KSE

Certifications

2013
Database and Web Security(Workshop)
Shivakumar
2014
.NET(Workshop)
Chandrakant Singh

Achievements

2016
Performance
Have been awarded from HGS for performance.

Quote

The secret of getting ahead is getting started

Mark Twain

Hobbies & Interests

  • Travelling
  • Dance
  • Shuttle

Languages

English
(Fluent)
Telugu
(Native)
Kannada
(Fluent)
Tamil
(Fluent)
Hindi
(Basic)

Get in touch with Shilpa