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Shashi Kanojiya

Inovative problem-solver who can find solutions to unexpected crises, which positions the company as a responsible leader that is committed to full disclosure and trustworthiness.

Key Skills

Computer proficiency
Communication skills
Leadership experience
Team Management

Professional Experience

Jul 2022
Present
Guest Relations Executive
The Belvedere Golf and Country Club Ahmedabad, IN
5 Start Property with 55 keys
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries.
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services.
  • Anticipate guest needs and build rapport with customers.
Jul 2021
Jul 2022
FRONT OFFICE EXECUTIVE
Best Western Resort Country Club Harayana, IN
4 Start Property with 42keys
  • Welcomes guests in a warm and friendly manner.
  • Ascertains their lodging, purchasing needs.
  • Assists guests and owners in a branded, 
  • friendly, proactive, and efficient manner with appropriate follow-up as necessary.
  • Knows all essential aspects of our resort or hotel . 
  • Registered guests and manages the rooming chart.
Nov 2020
Mar 2021
FRONT OFFICE EXECUTIVE
Sun Hotel & Resort Rajasthan, IN
4 Start Property with 76keys
  • Responded to guest inquiries and requests in a timely, friendly, and efficient manner.
Provides pre-arrival support for guests arriving on packages.
  • Facilitates correspondence with guests.
Acts as the site liaison for the services and sales center.
  • Works collaboratively with any resort associates and resources.
Feb 2020
Jun 2020
FRONT OFFICE EXECUTIVE
Ramee Royal Resorts & Spa Udaipur Udaipur, IN
The unit of Ramee group of hotels ,5 Star Property with 62 keys
Due to covid 19 left the job
Jan 2017
Oct 2019
FRONT OFFICE SUPERVISOR
Suba group of hotels Ahmadabad, IN
4 Start Property with 46 keys
  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanour at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Jan 2016
Dec 2016
Front Office Assistant
Shiva Oasis Spa & Resort Rajasthan, IN
4 Start Property with 132 keys
  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations,
Inform customers about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates and amenities.
  • Respond to clients complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs.
  • Confirm group reservations and arrange.

Education

Aug 2015
Sep 2015
Bachelor of commerce in J.M. CHAUDHARI KANYA VIDYALAYA
Gujarat
Jun 2013
Apr 2015
HSC in J.M. CHAUDHARI KANYA VIDYALAYA
Gujarat

Quote

Keep your face always toward the sunshine, and shadows will fall behind you

Carol Burnett

Hobbies & Interests

  • Traveling
  • Watching movies
  • Cooking New Dishes

Languages

English
(Fluent)
Hindi
(Fluent)
Gujarati
(Native)

Get in touch with Shashi