Message

Sharoz Khan

Customer Service Representative with 8+ months of work experience working on a BPO company. Personally handled 90+ calls daily (Customer Support, Escalations).Accumulating 95 % customer satisfaction rating over my career.

Key Skills

Communication Skills
Problem Solving
Microsoft Office

Professional Experience

Oct 2021
Aug 2022
Customer Service Representative (PAYTM- UPI, CASA)
ISON XPERIENCES Noida, IN
iSON Xperiences is passionate about delivering service excellence and great customer experience. Creating innovative solutions, which deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the environment and society.
  • Answered 12+ calls per hour, exceeding target rate by 15%
  • Utilized product knowledge and customer protocols to resolve issues efficiently and reduce wait times.
  • Achieved 95% customer satisfaction rating for continuously providing excellent customer service.

Education

May 2017
Dec 2020
Graduation in Dr. Bhim Rao Ambedkar College
University of Delhi
May 2016
Mar 2017
Intermediate in Govt. Boys Sr. Sec. School, X-Block
CBSE Board
May 2014
Mar 2015
Matriculation in Brahmpuri Public Sr. Sec. School
CBSE Board

Certifications

2021
Course on Computer Concepts Plus (CCC+)
NIELIT

Achievements

Employee Of The Month
  • Rewarded and Certified for performing best for the month of April 2022
  • Lots of Customer's Appreciation within the month in respect of High Quality + Customer Satisfaction.

Hobbies & Interests

  • Internet Surfing
  • Video editing
  • Poetry writing and reciting

Languages

Hindi
(Native)
English
(Fluent)
Urdu
(Fluent)

Career Aspiration

I would like to see myself holding a reputed position where the employees of the company recognise me by my work instead of by my name.

Get in touch with Sharoz