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Shanon Nauris

Hardworking Customer Service Representative with 4+ years of experience. Trained in project and time management with extensive knowledge of Customer Orientation and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Key Skills

Outstanding communication skills
Team Management
Professional Telephonic demeanor
Query Management

Professional Experience

Jan 2021
Present
Senior CRM
Canali Hyderabad, IN
  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by your team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
Apr 2019
Mar 2020
Fashion Consultant
Brooks Brothers Hyderabad, IN
  • Merchandised store inventory in  seasonal and brand display.
  • Drove brand awareness by organizing display setups and assisting in merchandising.
  • Performed personal shopping functions on behalf of customers.
  • Met with clients t determine style requirements and budget.
  • Performed and various sales transactions, checked on invoices ,  prepared special orders and delivered correct merchandise.
Sep 2015
Jul 2018
Senior Customer Service Executive
Interglobe Aviation (IndiGo Airlines) Hyderabad, IN
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets.
  • Checking Baggage and assigning seats.
  • Verified identification and travel documents to efficiently board passenger  for on-time departure.
  • Informed passengers of essential travel information, such as travel times, transportations, connections, medical and visa requirements.

Education

Apr 2000
May 2010
SSC in St Peter's High School
Jul 2010
Mar 2013
Intermediate in St Mary's Junior College

Hobbies & Interests

  • Gardening
  • Travelling
  • Calligraphy
  • Fashion Designing
  • Jiving

Languages

English
(Fluent)
Hindi
(Fluent)
Telugu
(Basic)

Get in touch with Shanon