Message

Shalini Jha

Responsible individual looking to fill the position for a Cabin Crew member with reputed Airline. Eager to learn and ready to work hard to attain customer satisfaction through the utilization of my dynamic and warm personality and customer service protocols.

Key Skills

Ability to Work Under Pressure
Effective Time Management
Ability to Work in a Team
Customer service
Communication Skills

Professional Experience

Sep 2020
Apr 2021
CS Associate
Amazon Development Centre Pvt Ltd Pune, IN
  • Answers customer/account requests or inquiries concerning services, Products, amount, refund,claims and report problem areas.
  • Provide accurate information to the customers concerning inventory availability, pricing, refund status and shipping details as necessary.
  • Helping customers with inquiries with their packages currently in transit or providing service to customers trying to prepare a shipment going domestically or internationally.

Aug 2019
Aug 2020
Process Associate
IGT Solutions Pvt Ltd Pune, IN
  • Resolve problems and maintaining an ongoing professional relationship with internal and external customers.
  • Resolve queries related to cancellation, rescheduling and bookings of the flights.
  • Explain policies to the customers and refund related issues for Indigo Airlines.

Education

May 2016
Apr 2018
HSC in St Mira’s college for girls
Pune University

Certifications

2021
Height: 162cm
Doctor

Quote

Everyone is day 1

Jeff Bezos

Hobbies & Interests

  • Clubbing
  • Cooking
  • Travelling
  • Writing

Languages

English
(Fluent)
Hindi
(Native)
Maithili
(Native)
Marathi
(Fluent)

Get in touch with Shalini