Message

Shalini Jha

Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.

Key Skills

Team management
Event management
Training, Coaching & Mentoring

Professional Experience

Sep 2020
Apr 2021
Chat representative
Amazon Development Centre Pune, IN
  • Addressing on average 60 inbound chats daily for North America.
  • To interact with the customers and solve their queries and provide the resolutions based on their situation.
Sep 2019
Aug 2020
Customer Service Executive
IGT Solutions pvt ltd Pune, IN
  • To take 80 inbound calls daily as per the business requirement.
  • To solve the problems of the customers those who wants to travel and book the flights in indigo airlines.

Education

Jun 2017
Apr 2018
HSC in St.Mira’s College for Girls
Pune University

Certifications

2016
DCGA
Disha Institute

Achievements

2020
3 cheers award
Given contribution and done great job during a peak in the month of November and December . Got most appreciation from the customers.

Quote

“Everyday is the day one”

Jeff Bezos

Hobbies & Interests

  • Shopping
  • Travelling
  • Playing Badminton
  • Dance
  • Internet Surfing
  • Cooking New Dishes

Languages

English
(Fluent)
Hindi
(Fluent)
Maithili
(Native)
Marathi
(Basic)

Get in touch with Shalini