SJ
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Shalini Jha

Professional and dynamic Customer Executive driven to exceed performance goals. Extensive background in customer service with proven abilities to build rapport quickly and cultivate long term relationships to support strategic sales growth.

Key Skills

Event management
Active listening
Training, Coaching & Mentoring

Professional Experience

Sep 2020
Present
Customer Service Executive
AMAZON Pune, IN
Addressing on average 50 inbound customer chats daily for North America.
Aug 2019
Aug 2020
Process Associate
IGT Solutions pvt ltd Pune, IN
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
Dec 2017
Aug 2019
Event Coordinator
Foxfire event management Pune, IN
Foxfire provides services to the customers services like wedding events, corporate, concerts, tournaments, etc
Coordinate with the promoters and client’s and manage everything during the event. 

Education

May 2016
May 2018
HSC in St mira’s college for girls
Maharashtra
Jan 2020
Mar 2021
BBA-CA in Indira institute of management
Pune university

Certifications

2016
DCGA
Disha institute

Achievements

2020
3 Cheers award
Given contribution and done great job during peak and have got the most appreciation from customer.

Quote

Everyday is the day one.

Jeff Bezos

Hobbies & Interests

  • Cooking
  • Reading
  • Shopping
  • Travelling
  • Writing

Languages

English
(Fluent)
Hindi
(Fluent)
Maithili
(Native)
Bengali
(Basic)
Marathi
(Basic)

Get in touch with Shalini