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SHALINI CHRISTINA AP

Dedicated Senior Customer Service Executive,Motivated to efficiently address the concern of the customer's and develop proactive solutions, Focused on Customer relations,time management. Motivated to maintain customer satisfaction and contribute to the company success, in quality, speed and process optimisation,sales and lead generation. Energetic and result-oriented with exemplary passion for developing relationships, cultivating partnerships& growing Businesses.

Key Skills

Customer Relationship Management
Active Listening
Leadership
Action-oriented

Professional Experience

Mar 2018
Nov 2020
Senior Customer Service Executive
GlobalDial services Pvt ltd Bengaluru, IN
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Resolved Product or Service issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
  • Maintained customer account information database by canceling and updating customer accounts.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.
Jan 2017
Feb 2018
Customer Service Associate
Firstsource solutions limited Bengaluru, IN
  • Developed and actualized customer service initiatives to decrease wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Helped average of Number customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals

Education

Mar 2014
Mar 2017
Bachelor's Of Arts and Science in St Joseph's Evening College Museum Road
History Economis & Political sciences(HEP)
Feb 2012
Apr 2014
Pre University in Indo Asian Academy (CEBA)
Bangalore
Feb 2011
Mar 2012
SSLC in St Joseph's Convent Girls High School
Bangalore

Certifications

Achieved Excellency in Computer Science
St Joseph's college

Hobbies & Interests

  • Dancing
  • Motorbikes
  • Music
  • Travelling

Get in touch with SHALINI