SHAHEEN BEGUM

Calculating the Eligibility for Canada PR and assisting on the same. 
• Solving the issues of the clients and handling escalation. 
• Helping ITA team to fill the Invitation to apply application 
• Collecting and verifying client documents. 
• Submitting the Expression of Interest for Provincial nominee program 
• Submitting the Nomination for Provincial nomination program. 
• Creating the Express entry profile 
• Job bank Creation for the clients 
• Assisting on Provincial nominee program 
• Calling and explaining the clients about the documentation process 
• Maintaining a good relationship with Clients. 

Calculating the Eligibility for Canada PR and assisting on the same. 
• Solving the issues of the clients and handling escalation. 
• Helping ITA team to fill the Invitation to apply application 
• Collecting and verifying client documents. 
• Submitting the Expression of Interest for Provincial nominee program 
• Submitting the Nomination for Provincial nomination program. 
• Creating the Express entry profile 
• Job bank Creation for the clients 
• Assisting on Provincial nominee program 
• Calling and explaining the clients about the documentation process 
• Maintaining a good relationship with Clients. 

Handling Customers & Product related calls. 
• Maintaining a Product Quality of a Process & Average Time Hand ling. 
• Effective Probing on the call with the Customers. 
• Solving the issues of Customers and Clients, handling those Escalations. 
• Maintaining a good relationship with the Customers. 
• Handling Level 2 queries and providing resolution to the customers.
 Closing tickets