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Shahanshah Taushif Iqbal

An aspiring hospitality professional with superb attention to details, skilled communicator, active listener, possess unparalleled work ethic and an excellent customer service record. Adapt at performing multiple simultaneous tasks with complete accuracy and professionalism. Flexible scheduling availability to include evenings weekends most holidays and special events as required. Successful at building relationships with customers to increase likelihood of repeat business

Key Skills

Communication skills
Service Strategy
Active listening.
Answering customer questions
Action Oriented
problem-solving skills.
Team Building
Flexibility

Professional Experience

Dec 2020
Mar 2021
Restaurant Server
Havelock Island Resort & Spa Port Blair, IN
• Greeting guest and managed accurate seating based upon guest desires and server loads. 
  • Took and submitted orders, including guest preferences and dietary requirements.
  • Organised and replenished supplies at food stations to optimize team performance.
  • Opening and closing duties and cash handling
Oct 2019
Apr 2021
Food And Beverage Assistant
Outdoor Catering & Event Management Kolkata, IN
• Set enforced performance of service standards to keep consistent, high quality environment devoted to guest satisfaction. 
  • Maintained cleanliness, food safety, sanitation and quality of service according to company norms.
  • Promoted new or high value food items by creating attractive display in cases and other guest facing areas.
May 2019
Nov 2019
Restaurant Server
Holiday Inn Agra, IN
• Greeted and seated guests quickly and courteously. 
• Communicated guest orders to kitchen staff promptly and accurately. 
• Acknowledged and fulfilled special guest requests when possible. 
• Processed cash and credit card guest payments. 
• Ensured cleanliness and organization of dining areas. 
  • Answered guest queries about menu items and ingredients.

Dec 2017
Dec 2018
Internship
Holiday Inn Express Dubai, AE
Completed a fantastic 1 year internship at one of the IHG chained hotels in SAFA PARK DUBAI.

• F&B knowledge of basic food preparation and skills in cleaning, filling table complements.

• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

• Set up glassware, liquor and other necessary supplies for special events.

• Familiarity with menu ingredients and items being served to guest.

• Assisted staff with new opening with check-in check-out.

• Processed guest payments for room charges, food and beverage charges, answering phones, and room services.

• Assigned duties included restocking hotel rooms, making room, cleaning windows, tracks, bathroom surfaces, polishing all furniture and silverware , removing trash and replacing trash bags in assigned rooms, inspecting all room equipment and reporting on maintenance issues.

• Recommended top dining and entertaining options for guests in the Hotel.

• Delivered requested items to guest rooms.

• Processed credit card transactions during payments in Front Office and Food and Beverage.

• Greeted all guest in a courteous and professional manner.

Education

Jun 2017
Jun 2020
Bachelor of International Hospitality and H.A in Guru Nanak Institute of Hotel Management
JIS
Apr 2015
Jun 2017
Higher Secondary School in Karim City College

Achievements

Trainee of the Month
Awarded as the Trainee of the Month for being team oriented, reliable, punctual and committed to work ethics. 

Hobbies & Interests

  • Basketball
  • Computers
  • Hiking
  • Travelling
  • Playing Cricket
  • Listening to Music

Languages

English
(Native)
Hindi
(Native)
Arabic
(Fluent)
Urdu
(Fluent)
Bengali
(Basic)
Bhojpuri
(Basic)

Get in touch with Shahanshah Taushif