Shabir Kareem Online Resume

Nov 2019

Present

Branch Customer Service

Kotak Mahindra Bank Chennai, IN

Maintained up to date knowledge of products and services.
Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.
Worked to address all customer concerns in a timely and effective manner.
Handled large volume of calls on a day to day basis with a sense of calm and good work ethic.
Developed successful tactics to sell products and services to customers.
Worked to understand the needs of each customer.

Feb 2018

Sep 2019

Document Controller

Field Modern Solution LLC Dammam, SA

Manage all technical documents for assigned projects regarding quality, revision status, timely receipt and distribution.
Utilization of database on document control system allowing for tracking of documents, checking of approval loops, revision identification etc.
Support the Contracts Team to receive, check and validate the drawings, input the drawings & Quality documents into the Database System, verify the metadata of each file and ensure timely distribution of the documents.
Ensure that circulation durations for distribution list and cycle are tracked and any deviations (delays) are reported, as these may impact the project delivery schedule.
At certain phases of a project, technical documents (i.e. civil, structural, electrical etc.) must be issued.
Print and file hard copies of the documents and maintenance of updates to the document files.
Receive and answer emails, input information into the system, create transmittals to recipients, track documentation, and ensure nothing is delayed that would affect the timing of the project.

Dec 2015

Oct 2017

Tele-Collection Executive

Mahindra Holidays and Resort India Ltd Chennai, IN

Make Calls to Clients. Collections officers attempt to locate and contact clients, primarily over the phone, in order to talk with them about their debts.
Negotiate Payment Schedules.
Advise Customers.
Maintain Customer Files.
Prepare Statements.
Write Letters.
Answer Phones.

Sep 2014

Jun 2015

Administrative Assistant

Edajah Asset Management Group Dubai Dubai, AE

Answer phones and greet visitor
Schedule appointments and maintain calendars.
Schedule and coordinate staff and other meetings.
Collate and distribute mail.
Prepare communications, such as memos, emails, invoices, reports and other correspondence.

Dec 2011

Dec 2013

Senior Sales Representative

Aekhmi Health Care Pvt ltd Chennai, IN

Shabir Kareem