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Seema Sharma

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Key Skills

Critical thinking
Client And Stakeholder Relationship Management
Problem Solving.

Professional Experience

Feb 2018
Apr 2020
Customer Service Manager
Limeroad Gurugram, IN
  • Effectively supervised day-to-day front-end operations of a busy customer service department.
  • Hired, trained, and mentored top customer service agents and front-end staff.
  • Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
  • Created, edited, and altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all store customers.
  • Managed and updated the customer loyalty program.

Feb 2016
Feb 2018
Sales Associate
Paisa Bazaar Gurugram, IN
  • Contacting potential or existing customers to inform them about a product or service using scripts
  • Answering questions about products or the company
  • Asking questions to understand customer requirements and close sales
Feb 2014
Feb 2016
Graphic Designer
Allied Infoline New Delhi, IN
  • liaising with clients to determine their requirements and budget
  • managing client proposals from typesetting through to design, print and production
  • working with clients, briefing and advising them with regard to design style, format, print production and timescales
  • developing concepts, graphics and layouts for product illustrations, company logos and websites
  • determining size and arrangement of copy and illustrative material, as well as font style and size
  • preparing rough drafts of material based on an agreed brief
  • reviewing final layouts and suggesting improvements if required
  • liaising with external printers on a regular basis to ensure deadlines are met and material is printed to the highest quality.

Education

Mar 2012
Apr 2015
Bachelor of Commerce in PGDAV
Delhi University

Certifications

2012
Graphic designer
Arena multimedia

Hobbies & Interests

  • Movies
  • Painting
  • Drawing

Languages

English
(Fluent)
Hindi
(Fluent)

Get in touch with Seema