Message

SEEMA JHA

Quality oriented professional with 7+ years of experience and a proven knowledge of back office operations, administration, customer and vendor communication and coordination. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Aiming to leverage my skills successfully in management

Key Skills

Coordination
Customer Experience Management
Action-oriented
Excellent Negotiation.
Complaint resolution.
Data collection and analysis

Professional Experience

Oct 2020
Present
Manager-Marketing Coordinator
GLOBE PUBLICATION PVT LTD Gurgaon, IN
An international subscription agency, plays a role in bridging the gap between publishers and subscribers.
  1.  Preparation of Remittance Reports for clients
  2. Prepare Sales Forecasting. 
  3.  Confirm Tiers to agents/sales team/ branches for new and renew customers with publisher.
  4. Follow up on renewals with Sales Team/Agents/Distributors/Branches.
  5.  Flyers, Catalogue, Calendars & Notebooks - Printing 
  6.  Distribution of marketing material to branches 
  7.  Keeping a record of branches inventory of marketing material 
  8.  Preparation of Marketing Review Meet Report 
  9.  Update price list on Website as well as company software/CRM.
  10.  Send the total subscription sheet of each publisher to them and confirm the renewal tiers for next year. 
  11.  Prepare quarterly reports for conference calls 
  12. Sending Renewal Notices
  13.  Update fact sheets in Software.
  14.  Collect and update all the exclusivity letters from publishers and update in Software
  15.   Send quotation/performa for all exclusive products.  Maintain sheet on drive of all the quotation sent to agents 
  16.  Send Email Campaign Drafts 
  17.  Send proforma/renewal invoices to AIP customers. Access activation and tier confirmation. 
  18.  Prepare MIS for Annual Sales Meeting and work related to ASM. 
  19. Create Client in company Software.
  20.  Arranging necessary marketing materials for exhibitions/events. 
Aug 2019
Mar 2020
Marketing Coordinator
SAL PAPERS PVT LTD Ghaziabad, IN
A manufacturer of silicone coated release liner products and self-adhesive label stock.
  1. Managed an active calendar of appointments, filed expense reports, and composed and prepared confidential correspondence.
  2.  Handled all domestic and international travel reservations. 
  3. Coordinate communications, track and follow up on requests, and identify those of importance which require immediate attention.  
  4. Ensure timely dispatch of material to customers. 
  5. Coordination between Sales Team and Accounts for payment follow up. 
Nov 2017
Mar 2019
Regional Sales Coordinator
DENAVE INDIA PVT LTD Noida, IN
Denave is a sales enablement company with the goal to bridge the gap between sales strategy and final implementations.
  1. Coordinating PAN India Sales Team of Area Sales Managers (140 people).
  2. Reduced work flow inconsistencies by recruiting and hiring capable staff members. Issue
  3.  ER. Hiring of new Candidates.
  4. Performed payroll responsibilities every week by correcting any variances and scheduling conflicts.
  5.  Preparation of sales report  eg: Target Vs Achievement and others. Handling claims, expenses and other requirements of sales team.
  6. Coordination between several departments eg: IT, Infra, HR, Accounts,Payroll etc. 
  7.  Leading daily Business management calls PAN India with client and Sales team.
  8.  Ensuring timely F&F of resigned employees.
  9.  Conducted forecasting to determine possible changes and issues for supply chain business.
  10. Preparation of several reports like: Target vs Achievement, sales comparison etc.
Jul 2014
Nov 2017
Senior Sales and Project Coordinator
REAL INNERSPRING TECHNOLOGIES PVT LTD Noida, IN
International Bedding Manufacturing industry for over 120 years+, with brand name KING KOIL. Over 600+ Mattress Showrooms in India.
  1. Worked in coordination with the project administrator and managers to complete the projects.
  2. Served as a point of contact from project initiation to completion. 
  3. Worked with project team members, clients and vendors to coordinate activities, provisioning, installation. 
  4. Allocated resources to various departments and managers as per their needs and requirements. 
  5. Preparation of Quotation for Hotels and other Institutions.
  6. Making Performa invoice.
  7. Preparation of Sales Order.
  8. Arranging Road Permits from the client for transit and follow Up of dispatches from Work.
  9. Established vendors/clients by negotiating rates and delivery times. 
  10. Providing after sales services to client eg Complaints, installation, payment follow up, feedbacks
  11. Collected C forms by Issuing emails and letters to Client. 
  12. Follow up of 'C' forms and payments from clients. 
  13. Customer account reconciliation. 
  14. Project Documentation.
  15. Issuing Debit Notes and Credit Notes to party. 

Education

Oct 2009
Nov 2012
B.COM in SOL
Delhi University
Mar 2008
Mar 2009
12th Passed in Government School
CBSE Board
Mar 2006
Mar 2007
10th Passed in Government School
CBSE Board

Achievements

Professional Promotions
  • Managed team of 140 Area Sales Manager and Field Executives.
  • Promoted to Distribution Sales Manager within 6 months due to outstanding work performance.
  • Monitored and assessed issues that arose with clients, ensuring immediate resolution which promoted stronger relationships and resulted in more lucrative projects.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Handled the top most chains of hotels eg Starwoods, Hyatt, Le-Meridian, Marriott orders, negotiation, billing and dispatches and customer servicing by providing after sales service/grievances.
  • Appreciated by clients for timely and excellent support. 

Languages

English
(Fluent)
Hindi
(Native)

Get in touch with SEEMA