Saurabh Kumar Online Resume

Feb 2012

Present

Office Assistant / Receptionist

M & M Properties Tizi Gheniff, UM

Served as a helpful assistant to all office staff including the Accountant, Property Manager, Maintenance Manager, and Broker.
Performed a variety of office duties from ordering supplies to heavy data entry and processing of applications.
Screened applications to ensure they met minimal qualifications.
Acted as the main contact for customers via phone, fax, email and in-person.
Maintained a steady office flow by directing customer inquiries, submitting maintenance requests and routing emails to the appropriate department.
Facilitated the application process by verifying employment and tenant history.
Assisted the Property Manager with addressing maintenance requests in order of urgency.
Worked with the Office Manager to schedule appointments and company meetings.

Jan 2006

Jan 2012

Office Assistant

JL Apartments Reinsberg, UM

Reported to Property Manager and served as general office support to all staff.
Handled the sorting and distributing of mail and oversaw front desk operations.
Greeted and assisted all visitors with a pleasant and helpful attitude.
Improved productivity by implementing new systems for processing applications and communicating between departments.
Coordinated company meetings to review work efficiency, tenant and staff issues, and future company plans.
Decreased the amount of tenant complaints with courtesy calls and consistent follow-through of housing issues.
Contributed to an organized workplace by maintaining filing systems as well as the company calendar.
Solved tenant issues, routing to the appropriate department when necessary.
Addressed customer inquiries via email and in-person, ensuring quick and quality responses.

Jul 2005

Jul 2006

Front Office Assistant

Dupont Pet Hospital El Oued, UM

Served as a pleasant and productive front desk assistant at veterinary office. Greeted and assisted all visitors and customers.
Scheduled new and follow-up appointments, processed payments and new patient paperwork, and documented all data into the company software system.
Provided accurate daily sales reports and appointment schedules to Doctor and Vet Techs.
Organized weekly and monthly meetings with office staff, ensuring refreshments ordered and all employees informed.
Initiated quick and smooth process of emergency situations by communicating effectively with all departments and assisting with preparations and services.

Saurabh Kumar