Message

Saurabh Kumar

Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.

Key Skills

Manage CRM
Using SFA & CRM Tools
Html

Professional Experience

Dec 2019
Aug 2020
Customer Service Executive
Tech Mahindra Noida, IN
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands

Education

Mar 2009
Apr 2016
Secondary in H S Dav Public School
CBSE
May 2016
Jun 2018
Senior Secondary in BSEB Board
BSEB
Jun 2018
Sep 2021
Graduate in RKDF University
RKDF

Quote

Hard and Smart work is the key of success

Hobbies & Interests

  • Travelling
  • Internet Surfing

Languages

Hindi
(Fluent)
English
(Fluent)

Get in touch with Saurabh