- Managed technology operations for Birlasoft, overseeing the deployment of new engineering technologies and practices to improve efficiency and productivity
- Developed and executed strategic and tactical plans for maintaining and upgrading systems, ensuring smooth operations and minimal downtime
- Utilized strong leadership skills to motivate and guide a team of technicians and engineers, ensuring team cohesion and effective collaboration on projects
- Demonstrated excellent interpersonal communication skills in liaising with stakeholders, vendors, and clients to ensure clear expectations and smooth workflow
- Implemented change control management processes to assess, prioritize, and mitigate risks associated with technology changes, ensuring minimal disruption to operations
- Applied data analysis and insights to decision-making processes, leveraging technology and information to optimize operations and drive business growth.
- Document the work order generated between J&J and BSL on the various projects/programs executed by multiskilled resources of BSL for J&J client on various technology platforms.
- Work across the entire deal life cycle, starting from Deal Onboarding through Deal Planning, Deal Execution, Response Submission, Proposal Defense, Contracting and Deal Closure.
- Costing for Cloud Data Migration, Snowflake, Stream sets, Denodo, ZIO, PFAS Chemicals, Infrastructure Support, Observability, RPA, CAR-T, NeuroHub, PVNLP, NPL.
- Determine the coverage of resources on the SoW, Johnson & Johnson Operational KPIs and HR KPIs for VBU execution improvement.
- Apply appropriate bill rate for the resources to determine the costing of the project based on the scope and duration of the project after confirmation by the sales owner and delivery manager with the customer.
- Maintain the SoW tracker for the monthly revenue milestone to be invoiced and SoW template.
- Ensure the SoW/PO is submitted for TCV validation, CRM closure, Fixed, T&M, Milestone, Fixed & Variable pricing.
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