Message

Sasikumar Umapathy

- As a Team Lead, I am committed to remains calm, professional & focused, acting as a role model in different situations. - Accurately identifies what people are good at and where they have potential to develop. - Brings tensions to the surface, helps to resolve conflicts and produces a positive outcome. - Accepts responsibilities for own work & decisions. Maintains principles even if short term commercial advantage is compromised. - Focuses on identifying opportunities to benefit organization. - Promotes the idea of continuous improvement. - Maintains motivation and focus when under pressure.

Key Skills

Team Management
Customer Focus
Planning and Organizing
New Initiatives
Relationship Building
Strategy Planning
Integrity and Ethical Management

Professional Experience

Aug 2013
Present
Customer Service Executive
Sutherland Global Services Chennai, IN
All About Sutherland. Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
  • Provides outstanding customer service as a member of a world-class team providing 24/7 support. 
  • Proficient in handling escalated chats and emails providing level 1 technical support to end users.
  • Troubleshooting issues related with kindle devices ,e-books, prime video, fire tv and Alexa devices. 
  • Achieving targets and maintaining good CSAT and service level.  
  • Maintaining 100℅ accuracy for the client satisfaction 
  •  Served as mentor for colleagues to improve their individual skill levels. 

Education

May 2010
Apr 2013
B.sc Computer Science in Chennai National Arts and Science College
Madras University
May 2008
Apr 2010
Higher Standard (12th) in Vijayantha Higher Secondary School
State Board
May 2007
Apr 2008
SSLC in Ordnance Clothing Factory School
Central Board

Achievements

2014
Shining Star
I have won Shining Star award for the top performance in the year 2014.
Best CSA
I have won 8 best CSA awards from 2014 to 2016.
Customer Obsession Award
I have also won Best Customer Obsession Award in the year 2017
Best Team Lead
Won 3 Best Team Lead awards from 2017 to 2021.

Hobbies & Interests

  • Social media
  • Listening Music
  • Playing Cricket

Languages

Hindi
(Basic)
TAMIL
(Native)
English
(Fluent)

Career Aspiration

Under them, I have bloomed into a professional with great managerial skills myself. 8 years ago, I wanted to be where I am today. So five years from now, I want to set up realistic goals for myself and also for my organization. I'll keep the same fire alive within and I hope I will achieve my goal.

Get in touch with Sasikumar