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SARVAGYA SHARMA

Detail-oriented documentation analyst with a strong background in operations management. Proficient in developing and maintaining comprehensive documentation systems to ensure accuracy, compliance, and efficiency. Skilled in researching, drafting, and editing documents with meticulous attention to detail. Experienced in collaborating with cross-functional teams to gather information and implement documentation strategies that enhance operational processes. Possessing excellent communication and organizational skills, with a proven ability to manage multiple projects and meet deadlines effectively. Dedicated to ensuring documentation integrity and contributing to the optimisation of operational workflows.

Key Skills

Quality and Compliance Management
Attention to Detail
Version Controlling
Risk Assessments
Time Management

Professional Experience

Mar 2023
Present
Documentation Analyst- Operations
Genpact India Pvt. Ltd Noida, IN
Procurement of Free Trade Agreements (FTA) documents:
  • Successfully managed the procurement process for Free Trade Agreements (FTAs) ensuring compliance with international trade regulations.
  • Demonstrated proficiency in researching, acquiring, and interpreting FTA documents to facilitate export operations.
  • Developed streamlined procedures for FTA document procurement resulting in increased efficiency and cost savings.
Extending new products on the SAP ERP System:
  • Implementing new product extension processes on the SAP ERP System.
Collaborated with cross-functional teams to gather product data and configure SKU details  for seamless integration with SAP ERP.
Processing Product labels:
  • Managed label processing activities, including design, printing, and distribution, to meet regulatory requirements and customer specifications.
  • Implemented quality control measures to ensure accuracy and consistency in label production, minimizing errors and reducing rework.
Creating Certificate of Free Trade Agreements (CFS):
  • Developed standardized templates and procedures for generating Certificate of Free Trade Agreements (CFS), ensuring compliance with international trade regulations.
  • Liaised with legal and regulatory authorities to obtain necessary certifications and endorsements for CFS documentation.
  • Implemented tracking mechanisms to monitor CFS issuance and expiration dates, facilitating timely renewals and updates.
Export Certificate procurement:
  • Orchestrated the procurement of Export Certificates, coordinating with relevant authorities and stakeholders to expedite the approval process.
  • Maintained comprehensive records of Export Certificate documentation, ensuring accuracy and completeness for audit and compliance purposes.
Procuring Kosher and Halal certificates.
Mar 2023
Present
Logistics Coordinator
Genpact India Pvt. Ltd Noida, IN
 
  •  Coordination with the CSC (Kraft Heinz) for the bookings and placing the order for the transport to deliver the product to their door step/warehouse.
  •   Acknowledge sales orders and enter into SAP, according to priority schedule planned and established by guidelines.
  • Team lead in the digital launch process to obtain intimate knowledge of the 
launch items and release schedule.
  •  Monitor Loading Schedule and shipment plans update
 
Jun 2022
Feb 2023
Resolution Specialist
AMAZON INDIA PVT. LTD. Noida, IN
  • Skilled in handling escalation contacts.
  • Providing resource assistance and training to the amazon business associates. 
  • Policy guidance to the customer service associate.
  •  Supported new hires for 2 months as an SME.
Nov 2019
Jun 2022
Business Customer Specialist
AMAZON INDIA PVT. LTD. Noida, IN
  • Identified as top 10% of the skill of Amazon business on year to date basis.
  • Handling US Business account customers via Chat and Email. 
  •  Resolving customer queries and problems using effective communication and providing step-by-step solutions. 
  • Helping customers with billing and outstanding payment information on their business account. 
  •  Achieved service and quality targets. 
  • Identified issues, analysed information and provided solutions to problems.

Education

Sep 2019
Sep 2022
Post Graduation in Institute of Management Technology (IMT)
Aug 2016
Jun 2019
Bachelor Of Business Administration in Institute Of Information Technology And Management

Achievements

Customer Obsession Award
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Invictus & Optimizer Award
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Top 5% Best Performance Award - Kraft Heinz
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Hobbies & Interests

  • Badminton
  • Audiophile

Languages

English
(Native)
Hindi
(Fluent)
Punjabi
(Fluent)

Get in touch with SARVAGYA