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MURALI KRISHNAN Janakiraman

 Experienced Housekeeping & Facility Management Professional with over 15+ years of expertise across hotels, hospitals, retail showrooms, corporate facilities, and service industries. Proven ability to lead housekeeping teams, maintain hygiene standards, manage inventories, coordinate with departments, and deliver excellent customer service. Skilled in staff supervision, safety compliance (5S/EHS), infection control, canteen operations, and F&B service. A dependable team leader with strong communication, problem-solving, and execution skills, committed to maintaining high-quality standards in every workplace. 

Key Skills

Safety Compliance (EHS / 5S)
Fire Safety & Emergency Response
Vehicle & Material Checking

Professional Experience

Jun 2016
May 2021
House keeping executive
RMKV Chennai, IN
 
  • Supervised daily housekeeping activities across sales floors, trial rooms, storage areas, and public spaces in RMKV showroom.

  • Ensured showroom cleanliness, floor hygiene, dust-free displays, and proper upkeep of customer touchpoints.

  • Assigned tasks to housekeeping staff and monitored performance to maintain retail standards.

  • Conducted routine inspections of all sections to ensure neatness, safety, and compliance with SOPs.

  • Coordinated with store managers and floor supervisors for special cleaning tasks during peak customer hours.

  • Managed inventory of cleaning supplies, consumables, equipment, and ensured timely replenishment.

  • Trained housekeeping staff on cleaning techniques, waste disposal, and maintaining showroom presentation quality.

  • Responded promptly to staff/visitor requests and resolved housekeeping-related issues efficiently.

  • Ensured proper waste management, restroom hygiene, and adherence to safety and sanitation guidelines.

  • Prepared daily housekeeping reports, staff attendance, and shift schedules for management review.


Jun 2010
May 2015
Team Leader-House keeping
MACELLAN Service ltd Chennai, IN
 
Key Responsibilities 

  • Led a team of housekeeping staff ensuring daily cleaning of assigned areas as per company SOPs.

  • Allocated tasks to housekeeping associates and monitored work quality, timeliness, and hygiene compliance.

  • Conducted regular inspections of rooms, floors, public areas, restrooms, and back-office spaces.

  • Trained new team members on cleaning procedures, chemical usage, machinery handling, and safety practices.

  • Maintained housekeeping inventory including cleaning agents, tools, machines, linen, and consumables.

  • Ensured adherence to safety & hygiene standards including PPE usage and waste management protocols.

  • Coordinated with facility management and clients for daily operations, special cleaning tasks, and quick issue resolution.

  • Handled staff attendance, shift scheduling, performance monitoring, and daily task reporting.

  • Resolved guest/employee complaints promptly and ensured high service quality.

  • Supported deep-cleaning activities, floor care, and periodic maintenance activities as per schedule.


Jun 2009
May 2010
House keeping supervisor
MMM Hospital Chennai, IN
 
Key Responsibilities 

  • Supervised housekeeping operations across wards, ICUs, OPDs, diagnostic areas, and public spaces to maintain hospital hygiene standards.

  • Ensured strict compliance with infection control protocols, biomedical waste segregation, and sanitation guidelines.

  • Allocated daily duties to housekeeping staff and monitored performance to ensure timely and thorough cleaning.

  • Conducted regular inspections of patient rooms, washrooms, corridors, and critical care areas to ensure cleanliness and safety.

  • Coordinated with Nursing, Facility Management, and Maintenance departments for room turnover and emergency cleaning needs.

  • Maintained inventory of cleaning chemicals, disposable supplies, PPE, and linen; raised requisition orders as required.

  • Trained new staff on hospital cleaning SOPs, infection control measures, and proper chemical/equipment usage.

  • Responded promptly to patient/attender requests and resolved complaints to enhance patient satisfaction.

  • Ensured adherence to NABH standards, safety protocols, and hygiene audits in all hospital areas.

  • Prepared daily housekeeping reports, attendance sheets, and staff deployment records for management review.

 
Jun 2008
May 2009
Canteen supervisor
L&T Facility Service Chennai, IN
 
Key Responsibilities 

  • Supervised daily canteen operations including food preparation, serving, hygiene, and staff allocation.

  • Monitored food quality, portion control, temperature maintenance, and compliance with FSSAI standards.

  • Coordinated with kitchen staff, vendors, and facility management to ensure smooth meal service for employees.

  • Managed canteen inventory: raw materials, groceries, utensils, and cleaning supplies; placed purchase requests as needed.

  • Ensured cleanliness and sanitation of dining areas, kitchen equipment, and food storage zones.

  • Handled employee meal complaints, feedback, and resolved service issues promptly.

  • Prepared daily attendance, meal count reports, and consumption data for management review.

  • Implemented cost-control measures to reduce food wastage and improve operational efficiency.

  • Conducted safety checks, monitored PPE use, and ensured compliance with hygiene and housekeeping standards.

  • Trained new canteen staff on SOPs, food handling procedures, customer service, and workplace safety.


May 2006
May 2008
House keeping supervisor
SAVERA Hotel Chennai, IN
 
Key Responsibilities 

  • Supervised daily housekeeping operations for guest rooms, public areas, and back-of-house sections to maintain Savera Hotel standards.

  • Assigned duties to housekeeping staff, monitored performance, and ensured timely completion of cleaning tasks.

  • Conducted room inspections to verify cleanliness, linen quality, amenity placement, and compliance with SOPs.

  • Trained new housekeeping staff on cleaning procedures, chemical usage, equipment handling, and guest interaction.

  • Coordinated with Front Office for room status updates (vacant/occupied/check-out) to ensure quick room turnover.

  • Managed inventory of linen, amenities, cleaning chemicals, and housekeeping equipment; raised requisitions as needed.

  • Responded to guest complaints or service requests promptly and ensured effective resolution.

  • Ensured compliance with hygiene and safety standards including waste management, PPE usage, and 5S practices.

  • Prepared daily reports on room occupancy, staff allocation, and housekeeping performance metrics.

  • Supported housekeeping operations during peak hours, events, and VIP guest preparations.

 
May 2005
May 2006
Industrial exposure Training
MRF Chennai, IN
 
Performed daily cleaning of guest rooms including bed-making, dusting, sweeping, mopping, and bathroom sanitation as per hotel standards.

Maintained inventory of linens, toiletries, and cleaning supplies; reported shortages to supervisors.

Ensured high hygiene levels by following safety protocols, chemical usage guidelines, and 5S practices.

Responded to guest requests promptly and provided excellent customer service for room comfort.

Conducted final room checks ensuring proper arrangement, amenities placement, and readiness for new guests. 

Jun 2004
F&B service
Breeze Hotel Chennai, IN
  
Key Responsibilities 

  • Greeted guests warmly and provided professional table service as per hotel standards.

  • Managed restaurant setup: table arrangement, cutlery placement, buffet layout, and cleanliness.

  • Took food & beverage orders accurately and communicated promptly to the kitchen/bar.

  • Served food and beverages following hygiene, safety, and presentation standards.

  • Assisted guests in menu selection, explaining dishes, portion sizes, and recommendations.

  • Handled billing, POS operations, and cash/card transactions with 100% accuracy.

  • Ensured guest satisfaction by addressing complaints and providing quick resolutions.

  • Maintained coordination between kitchen, service team, and front office during peak hours.

  • Ensured compliance with FSSAI, hotel SOPs, and hygiene guidelines (food safety).

  • Monitored inventory of cutlery, glassware, linen, and updated supervisors for replenishment.

  • Supported banquet setups and events: wedding functions, conferences, corporate meetings.

  • Delivered room service orders timely with proper tray set-up and billing.

  • Trained new staff on service procedures, grooming, and guest interaction protocols.



Education

Jun 2004
Jun 2006
Advanced Diploma in catering Tech& Hotel managmnt in APOLLO INSTITUTE OF HOTEL MANAGEMENT
TNU
Apr 2003
Apr 2004
SSLC in SCP JAIN Hr School
TN

Languages

English
(Fluent)
Tamil
(Native)
Telugu
(Fluent)

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