Jun 2019
Present
Application Support - L3
Infosys
Hyderabad, IN
Account: Telstra
Project: RBILL
RBILL is Telecom billing application for Telstra customers based on KENAN Technology.
Project: RBILL
RBILL is Telecom billing application for Telstra customers based on KENAN Technology.
- Production Support, Server and Environment maintenance also serving as Clients Primary support.
- Automation Building and Deployment using IBM supported DevOps tools like Rational Build Forge and Rational Team Concert.
- Performing ETL activities and generating business reports.
- Worked on ADHOC requests, online application and server restarts.
- Responsible for meeting the SLA for critical business events.
- Involved in Incident management and resolution, Monitoring Health checks(Nagios).
- Involved in working with feature teams for analysis & resolution of Critical INCs