Sep 2022
Present
Customer Service Specialist
Vodafone India Service Pvt Ltd
Pune, IN
Vodafone India Service Pvt Ltd is a telecommunications company providing mobile, fixed-line, and broadband services to customers across India.
- Provide exceptional technical support to UK business customers via phone, email, and chat for broadband and landline services.
- Troubleshoot and resolve technical issues related to broadband connectivity, hardware, and landline services to ensure minimal downtime and disruption for business customers.
- Address and resolve billing inquiries and disputes, ensuring clarity and accuracy in customer accounts.
- Offer expert guidance on the installation, configuration, and optimization of broadband and landline equipment.
- Continuously monitor service performance and proactively identify and address potential issues to maintain high levels of customer satisfaction.
- Log, track, and manage technical incidents and service requests using the companys ticketing system, ensuring timely and efficient resolution.
- Educate customers on best practices, new features, and available service enhancements to help them maximize the value of Vodafones broadband and landline services.
- Work closely with other technical support teams, network engineers, and service providers to escalate and resolve complex issues.
- Collect and analyze customer feedback to identify trends and suggest improvements to service processes and customer support strategies.
- Maintain accurate and detailed documentation of customer interactions, technical issues, and resolutions in the companys CRM system.
- Participate in ongoing training sessions to stay updated with the latest technologies, service offerings, and industry best practices.
- Ensure all support activities adhere to Vodafones policies, procedures, and regulatory requirements.
- Maintain a customer-centric approach, ensuring all interactions are handled professionally and empathetically to uphold Vodafone reputation for excellent customer service.
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