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Sanjay Jana

With 3 years of experience as an Operations Executive and Sales Executive, I excel in team management and possess strong communication skills. Proficient in Microsoft Excel , I also have a knack for data analytics. My ability to work effectively in a team setting allows me to drive operational efficiency and productivity within an organization.

Key Skills

Communication Skills
Interpersonal Skills
Multitasking
Adaptability
Teamwork
Negotiation Strategy

Professional Experience

Oct 2023
Present
Operation And Sales Excutive
Paytel Financial Technologies PVT LTD Noida, IN
Paytel Financial Technologies PVT LTD is a leading provider of financial services and technology solutions, offering innovative payment solutions for businesses.
  • Managed all internal operations, including data entry, record-keeping, and maintaining databases to ensure accuracy and accessibility.
  • Oversaw the onboarding process for new employees and clients, ensuring a smooth and efficient transition.
  • Coordinated internal communications to facilitate smooth workflow and resolve any operational challenges. 
  • Developed an in-depth understanding of the companys offerings, including payment gateways, websites, and software solutions.
  • Engaged with potential clients to identify their needs and provide tailored solutions, leading to increased sales.
  • Actively pursued new business opportunities, contributing to the expansion of the company's client base.
  • Consistently met or exceeded sales targets, driving revenue growth for the company.
  • Maintained detailed records of sales activities, client interactions, and sales performance, providing regular reports to management. 
Jul 2022
Sep 2023
Customer Care Representative
NSB Bpo Solutions private limited Noida, IN
NSB Bpo Solutions is a leading outsourcing company providing high-quality BPO services such as customer support, data entry, and back-office solutions.
  • I have a good understanding of NHAI functions, highway routes, Toll information, and other relevant information to provide accurate and helpful responses to callers.
  • Emergency Assistance: When callers report emergencies such as accidents, breakdowns, or medical emergencies on highways, We  respond promptly and coordinate with relevant authorities to provide necessary assistance.
  •  Stay updated with the latest developments, highway conditions, and any changes in NHAI policies or procedures to provide accurate and up-to-date information to callers.
 
Mar 2019
Mar 2020
Customer Service Representative
Cogent E services Pvt limited Noida, IN
Cogent E services Pvt Ltd is a leading BPO specializing in providing customer support, data entry, IT solutions, and back-office services worldwide.
  • Outstanding Problem-Solving Abilities: I have successfully resolved countless customer issues related to Whirlpool products, ensuring their satisfaction and loyalty to the brand.  
  • Stellar Customer Interaction: My approachable and empathetic demeanor has earned me positive feedback from numerous customers, fostering a strong rapport with them. 
  • High Customer Satisfaction Rates: Through my dedication to delivering top-notch service, I have contributed to a significant increase in customer satisfaction scores, which positively impacted the company's reputation.

Education

Jul 2022
Jul 2025
Bachelor of Arts in Suresh Gyan Vihar university
Suresh Gyan Vihar university
Jun 2015
Jul 2017
Higher Secondary Education in Gomunda subarban high school (H.S)

Certifications

2018
Basic Computer Skills
CMC Academy

Hobbies & Interests

  • Networking
  • Learning new things
  • Playing Cricket

Languages

Bengali
(Native)
Odia (Oriya)
(Native)
Hindi
(Fluent)
English
(Fluent)

Career Aspiration

I aim to enhance my communication and interpersonal skills to excel in operations and sales. I plan to improve multitasking and adaptability to achieve sales targets, resolve conflicts effectively, and strengthen teamwork within the next 3 years.

Get in touch with Sanjay