Message

Sanjay Jana

I'm a honest, self motivated and hardworking boy with positive attitude towards my career and my life .

Key Skills

Good communication skills
Team management
Ability to work in a team
Microsoft Excel
Microsoft Word
Data Analytics

Professional Experience

Sep 2023
Present
Customer Support Representative
Paytel Financial Technologies Pvt LTD Noida, IN
As a customer support executive, I honed my communication skills by effectively addressing customer queries and concerns through various channels such as phone, email, and chat. I navigated complex issues with a patient and empathetic approach, ensuring customers felt heard and valued.
Jun 2022
Sep 2023
Customer Care Representative
NSB Bpo Solutions private limited Noida, IN
  • We have a good understanding of NHAI functions, highway routes, foll information, and other relevant information to provide accurate and helpful responses to callers.
  • Emergency Assistance: When callers report emergencies such as accidents, breakdowns, or medical emergencies on highways, We  respond promptly and coordinate with relevant authorities to provide necessary assistance.
  •  Stay updated with the latest developments, highway conditions, and any changes in NHAI policies or procedures to provide accurate and up-to-date information to callers.
 
Feb 2019
Mar 2020
CUSTOMER SERVICE REPRESENTATIVE
Cogent E services Pvt limited Noida, IN
  • Outstanding Problem-Solving Abilities: I have successfully resolved countless customer issues related to Whirlpool products, ensuring their satisfaction and loyalty to the brand.  
  • Stellar Customer Interaction: My approachable and empathetic demeanor has earned me positive feedback from numerous customers, fostering a strong rapport with them. 
  • High Customer Satisfaction Rates: Through my dedication to delivering top-notch service, I have contributed to a significant increase in customer satisfaction scores, which positively impacted the company's reputation.

Education

May 2015
Jul 2017
Higher secondary Education in Gomunda subarban high school (H.S)

Certifications

2018
Basic Computer Skills
CMC Academy

Hobbies & Interests

  • Playing Cricket
  • Playing football

Languages

Bengali
(Native)
Odia (Oriya)
(Native)
Hindi
(Fluent)
English
(Fluent)

Career Aspiration

My career aspirations are centered around constant growth and skill enhancement .

Get in touch with Sanjay