Message

Sanjay Jana

I'm a honest, self motivated and hardworking boy with positive attitude towards my career and my life.

Key Skills

Ability to work in a Team
Microsoft Excel
Good Communication Skills
Team Management

Professional Experience

Jul 2022
Present
Customer care executive
NSB Bpo Solutions Private Limited Noida, IN
NSB Bpo Solutions offer a range of services to their clients, which may include customer support, technical support, data entry, telemarketing, back-office support, and more. Specific job roles and responsibilities .
  • Emergency Assistance: When callers report emergencies such as accidents, breakdowns, or medical emergencies on highways, Customer Care Executives must respond promptly and coordinate with relevant authorities to provide necessary assistance.
  • Staying Updated: We are  need to stay updated with the latest developments, highway conditions, and any changes in NHAI policies or procedures to provide accurate and up-to-date information to callers.
  • Complaint Resolution: We are handle complaints and grievances related to NHAI services, toll booths, or highway conditions, and work to resolve issues to the best of their abilities.
Mar 2019
Mar 2020
CUSTOMER SERVICE EXECUTIVE
Cogent E Service Private Limited Noida, IN
Customer Service Executive (CSE) NOIDA-IN
  • Outstanding Problem-Solving Abilities: I have successfully resolved countless customer issues related to Whirlpool products, ensuring their satisfaction and loyalty to the brand.
  • Stellar Customer Interaction: My approachable and empathetic demeanor has earned me positive feedback from numerous customers, fostering a strong rapport with them.
  • High Customer Satisfaction Rates: Through my dedication to delivering top-notch service, I have contributed to a significant increase in customer satisfaction scores, which positively impacted the company's reputation.

Education

May 2015
Jun 2017
Higher secondary education in Gomunda Subar Ban High School (H.S)

Certifications

2019
Basic computer skills
West bangal

Languages

Bengali
(Native)
Odia (Oriya)
(Native)
Hindi
(Fluent)
English
(Fluent)

Get in touch with Sanjay