Sandeep Thapliyal Online Resume

Mar 2018

Sep 2022

Assistant Restaurant manager

The Leela Palace New Delhi New Delhi, IN

Managed a team of 25 members and maintain close coordination with Food and Beverage, Restaurant Manager and Executive Chef to plan restaurant menu, seating requirements, serving arrangements and other related details.
Maintained guest scores above 90% and also keep a close track of social media platforms like TripAdvisor to make sure all feedbacks from the guests are taken into consideration.
Handled All-day dining, Fine Dining, Room Service and Butler operations.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Trained Front of House staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Maximised profitability by delivering innovative catering ideas.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Regularly entrusted with the overall management of the restaurant in Restaurant Manager's absence.
Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency.

Mar 2016

Mar 2018

Team Leader

The Leela Palace New Delhi New Delhi, IN

Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
Conducted regular staff surveys to understand employee views of processes and operations, actioning feedback appropriately.

Jan 2015

Mar 2016

Guest Service Executive

The Leela Palace New Delhi New Delhi, IN

Coordinated team roster and schedule, making sure that business requirements were met and team absences were covered.
Anticipated guest needs or requirements proactively, addressing problems promptly in order to prevent complaints.
Issued bills to guests and handled cash or card payments through company POS system.
Responded to guest requests and complaints with professional and polite manner to increase customer satisfaction
Worked closely with management to discuss problems and strategies for improvement.
Anticipated guest needs or requirements proactively, addressing problems promptly in order to prevent complaints.

Sep 2013

Dec 2014

Assistant Steward

The Park New Delhi New Delhi, IN

Assisted restaurant staff in opening and closing activities through deep cleaning, cash counting and table setting.
Warmly welcomed customers, showing them to their seats and taking drink orders.
Presented menus to customers and provided details of selections, recommending items to suit preferences.
Maintained excellent customer satisfaction by promptly tending to guest needs and requests.
Assisted in preparation of special events and parties. complying with theme and requirements to achieve successtul outcomes.

Sandeep Thapliyal