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Message

sandeep saini

To excel in my field through hard work, IT skills and perseverance and to serve organization with the best of my abilities. To be an astute learner and the best performer in your organization. So that I can build an innovative career in your esteemed organization by using my skills and other significant talents.

Key Skills

Computer hardware
Networking
Microsoft office
Printers
Installation of windows and software
Troubleshooting

Professional Experience

Jun 2020
Present
Senior Representative operations
CONCENTRIX Chandigarh, IN
  • Experience with installing Windows operating systems, hardware, and peripherals
  • Strong skills in hardware setup, troubleshooting, diagnosing hardware failure, and the ability to reseat, repair, or replace components (including DIMMs, storage media and drives, video and other cards, fans, and others)
  • Ability to apply excellent customer service and communication skills in a demanding, deadline-oriented environment
  • Able to move workstations and monitors
  • Basic network troubleshooting skills, including understanding of DNS and TCP/IP as it impacts hardware deployment, familiarity with patching network cables
  • Two to five years of experience in a computer hardware service environment
  • Certification in HP hardware repair and troubleshooting.
  • Expertise with hardware and software troubleshooting tools, including shell.
  • Proven track record in creating documentation and user guides

May 2017
Mar 2020
Desktop Support Engineer
Kabir impex pvt ltd Ganaur, IN
  1. Responsible for managing and maintaining end-user computer environments including troubleshooting and end user training.
  2. Supported hardware/software evaluation, both physical and virtual technologies, and capacity planning.
  3. Interfaced with multiple levels of users, management, and technical staff.
  4. Provided a high level of customer service support for office automation applications, PCs and laptops, and printers, including after hour support.
  5. Served as a user liaison covering computer system end-user operations, including but not limited to system sign-on, use of the menu and help systems, Microsoft Office programs, telecommunications, use and troubleshooting of computers and printers.
  6. Troubleshoot desktop errors and provide support and maintenance for the end-user desktop experience including hardware and software.
  7. Coordinated and managed the end-user computer environment.
  8. Maintained accurate reports of system malfunctions and referred issues to more senior subject matter experts when problems occurred which were beyond my proficiency.

Education

Jul 2015
Jun 2018
B.sc in IEC UNIVERSITY
IEC UNIVERSITY

Certifications

2017
Microsoft Certified Systems Engineer (MCSE)
Rooman technology

Hobbies & Interests

  • Playing Cricket
  • Watching movies
  • Surfing On Internet

Languages

English
(Fluent)
Hindi
(Native)

Get in touch with sandeep