Oct 2018
Present
Customer Service Executive
Amazon Development Authority
Noida, IN
My responsibilities as a customer service associate is to
-Observe customer transactions to identify fraudulent activity such as Account takeover, fraudulent application, identify theft and similar other risks.
-Determine existing fraud trends by analyzing accounts and transaction patterns.
-Identify fraudulent transactions and cancel them from further processing.
-Working knowledge of detection and mitigation practices for various fraud types
-Working knowledge of payment channels and risks associate
-Maintained customer satisfaction with forward thinking strategies focused on addressing
customer needs and resolving concerns.
-Observe customer transactions to identify fraudulent activity such as Account takeover, fraudulent application, identify theft and similar other risks.
-Determine existing fraud trends by analyzing accounts and transaction patterns.
-Identify fraudulent transactions and cancel them from further processing.
-Working knowledge of detection and mitigation practices for various fraud types
-Working knowledge of payment channels and risks associate
-Maintained customer satisfaction with forward thinking strategies focused on addressing
customer needs and resolving concerns.
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