Jan 2010
Present
Food & Beverage Executive
Hotel Sea Princess
Juhu-Mumbai, IN
Sea Princess is a Business class 5Star Hotel having115Rooms,Bar,3Restaurants,Trilogy nightclub,1 Conference Room,3 Banquet Hall, Beach facing Banquet Lawn area.
*Providing excellent customer service to Hotel Sea Princess in-house & walk- in guest.
*Recognized by owner for continually exceeding sales targets and maintaining high customer satisfaction
*Taking care of the Hotel Sea Princess all Restaurants including:
Jeon(Fine Dinning Restaurant)
Khyma Bar
Lagoon (sea facing Restaurant )
Room Dinning
under the instructions of Food and Beverage Manager & Directors.
*Scheduling and directing the staff in daily work assignments to maximize productivity.
*Continually monitoring the restaurant and took appropriateaction to ensure food quality and service standards Maintained.
*Communicating with guest and taking feedback.
*Resolving customer complaints in a professional manner.
*Monitoring inventory and ensuring that all restaurant essentials are adequately stocked