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sam cherian

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Key Skills

Troubleshooting
customer service
Salesforce

Professional Experience

Sep 2017
Jan 2021
Implementation Consultant(Customer support)
regalix Bangalore, IN
Handling outbound and inbound calls.

Implementing codes using tag manager on websites.

Implementing google conversion codes on website to identify the precise keywords.
Working on google analytics and creating tracking for website data on various platforms.

Providing customer support.

Customer service: Support, train, investigate and troubleshoot client along implementation by GVC. 
Apr 2016
Aug 2017
Technical Support Specialist
Dell Bangalore, IN
Providing technical support to dell products that is computers and laptops.
Troubleshooting problems .
Aug 2012
Jan 2015
Digital Marketing co ordinator
Eclipse shoes Bangalore, IN
Achieving the sales target for the quarter.
Promoting the horseshoe company using PPC advertising.
Managing the google AdWords of the company and using the right keywords.
Answering inquiry calls.
Following up on leads.
Ensuring 100% CSAT.

Education

Jul 2008
Mar 2012
bachelor of fine arts in chitrakala parishad
Bangalore university

Hobbies & Interests

  • Hiking
  • Travelling
  • Bird Watching

Languages

English
(Fluent)
kannada
(Native)

Get in touch with sam