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Salu Singh

Experienced Employee Relations Professional with a demonstrated history of working in Staffing and Hospitality industry. Excellent reputation for resolving problem, improving customer satisfaction and driving overall operational improvements.

Key Skills

Employee/Customer Relationship Management
Team Management
Customer Service
Performance Management
Resource Management
Training

Professional Experience

Apr 2017
Present
Lead - Employee Relations
Collabera Services Pvt. Ltd. Vadodara, IN
  • As a team lead for the Employee relations,  supports several regions to provide relevant and appropriate resolutions to consultants placed within Collabera's US and Canada based clients. Alongside manage a 10 members team, overlooking their day to day activities and ensuring team SLA is met.
  • Day to day activities involve stakeholder management, consultant Retention and effective Issue Resolution along with revenue creation through innovative channels.
  • Business Lead generation and competitor intelligence by leveraging our existing consultant pool.
  • Internal team health checks meetings, mentoring, KRA discussions, and appraisals. Interviewing and hiring candidates that aligns with the core cultural values of the team.
  • Increasing candidate pool by formulating referral strategies. 
  • Redeployment of existing candidates into new projects by coordinating with on-site sales representatives and clients.
  • Build and maintain positive relationship with existing business consultants.
  • Increase retention and consultant engagement during holiday events with cultural and engagement activities.
  • Provided support across delivery, sales and business services area as a Process SME.
Jun 2014
Apr 2017
Faculty, F&B Production
IIHMCA Hyderabad, IN
Indian Institute Of Hotel Management and Culinary Arts
  • Conducting Theory and practical classes for the students
  • Regular counseling of the students regarding their career objectives and academic performance. 
  • Representing and promoting our institute at various platforms. 
Sep 2011
Dec 2012
Culinary Associate
Marriott hotel & convention center Hyderabad, IN
  • Responsible for the smooth functioning of live pantry/hot kitchen. 
  • Maintaining a healthy relationship with the guests in order to keep the coffee shop ratings high. 
  • Coordinating with the human resource department in training the new joiners/trainees. 
  • Inventory management 

Education

Jul 2008
Jun 2011
Bachelor of Catering Technology and Culinary Arts in IIHMCA
Osmania University

Achievements

2018
Collabera – Job Well Done Blaze 2019
Yearly award for the best performance in the role.
2017
Collabera - Outstanding Contribution (Q1)
 Quarterly award for the best performance in the role. 

Quote

"Success is not final, failure is not fatal: it is the courage to continue that counts"

Winston Churchill

Hobbies & Interests

  • Cooking
  • Reading

Languages

Hindi
(Native)
English
(Fluent)

Get in touch with Salu