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Salman Ahmed

Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partn erships and growing businesses. Personable and dedicated Customer Service Advisor with extensive experience in industry. Motivated to maintain cu stomer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation. Reliable and collaborative team member, looking for opportunity to develop management skills further.

Key Skills

PL/SQL
Microsoft Office Suite
Sql

Professional Experience

Apr 2017
Present
Manager
Medical Tourism Industry Bangalore, IN
 Spearheaded development of training strategies for retail partners, multi-platform media or press personnel and e-commerce teams. Participated in labour contract negotiations. Strengthened product branding initiatives and coordinated effective marketing campaigns. Supervised, developed and delegated tasks to employees. Recruited, hired and trained new employees, including monitoring and review of individual performance 
Apr 2016
May 2017
Customer Service Advisor
ING VYSA LIFE INSURANCE Bangalore, IN
 Took full advantage of upsell opportunities with new and potential customers. Assisted customers with sales transactions in timely manner to guarantee high level of customer service. Managed department schedules to maximise coverage during peak hours. Recommended, selected and helped locate merchandise based on customer needs and desires. Directed team of customer service professionals assisting customers. 

Education

Apr 2009
May 2012
Bachelor of Computer Applications in M.I pu College
M.I PU
Apr 2008
May 2009
Higher Secondary (P.U.C) in M.I pu College

Career Aspiration

Highly motivated individual with proven leadership skills with over three years of management experience, bringing inter personal skills to inspire, and technical and business skills to provide superior customer service. Sourced, negotiated and secured contract resulting in annual savings.

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