Salah Rais Online Resume

Jul 2019

Mar 2020

Social Media Executive

Reliance Jio Thane, IN

Answered live online comments to give quick answers and solve problems faster.
Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Maintained positive and professional attitude toward customers to foster positive experiences.
Assisted clients with product questions .
Remedied issues quickly and within parameters of company-mandated policies and procedures.
Handled inbound customer chat conversations from various websites.
Worked closely with each customer to carefully resolve issues within timely fashion.
Processed over 350 support requests weekly for technical assistance on wide range of issues related to Jio.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Apr 2019

Jul 2019

Digital Marketing Intern

Echobird Electronics Virtual, IN

Tracked social media trends and adapted to attract target follower demographic.
Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.
Collaborated with the team to investigate critical SEO-related issues and provided impactful solutions.
Tracked, reported and analyzed website analytics to drive strategy and improve user experience.
Planned, ran and analyzed client PPC initiatives and campaigns to increase sales, generate leads and promote brand awareness.
Researched and implemented search engine optimization recommendations in accordance with development methodology.
Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages.
Built, implemented and updated effective SEO strategies.

Jul 2018

Apr 2019

Voice Associate

WIPRO Airoli, IN

Maximized customer interactions by promptly identifying needs and wants.
Thoroughly examined patient's healthcare packages and elicited medical history data to use in assessing health and identifying conditions.
Worked with the team to collaboratively provide first hand resolution, consistently meeting or exceeding personal quotas.
Increased customer satisfaction within department.
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Built relationships with clients through active listening talents to provide excellent service.
Remained impartial in order to advise clients based on circumstances.I

Salah Rais