Message

Salagala Anil Kumar

Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.

Key Skills

Communication Plans
Leadership
Problem-Solving

Professional Experience

Sep 2020
Present
Customer Service Executive
Dr.Gupta's Dental Clinic Kharagpur, IN
 
  • helping to develop and implement customer service policies in an organisation.
  • finding ways to measure customer satisfaction and improve services.
  • managing a team of customer service staff.
  • handling face-to-face enquiries from customers.
 
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
  • Addressed on average [Number] inbound customer calls daily

Education

Jan 2012
Mar 2014
Secondary in Sacred Heart High School
ICSE
Mar 2014
Mar 2016
High Secondary in Sacred Heart School
ISC
Apr 2019
Apr 2022
B.com(Pursuing) in
IGNOU
Aug 2016
May 2018
ITI (ELECTRICIAN) in
NCVT

Certifications

Computer Hardware Course
Pradhan Mantri Kushal Vikas Yojna

Quote

“Whether You Think You Can Or Think You Can’t, You’re Right.”

–Henry Ford

Hobbies & Interests

  • Playing Guitar
  • Travelling
  • Ngo
  • Playing Cricket

Languages

English
(Native)
Hindi
(Native)
Bengali
(Basic)

Get in touch with Salagala Anil