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Sailee Gokhale

Hard working Customer Service Associate with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Key Skills

Clear communication
Empathy and Compassion
Leadership
Team Work

Professional Experience

Sep 2018
Present
Customer Relations Specialist
Tech Mahindra Business Services Pune, IN
  • Helped average of 60 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  •  Provided basic technical support for clients on wide range of Telephonic company services.
  •  Informed customers about special promotions and provided detailed information for various services.
  •  Conferred with customers about concerns with products or services to resolve problems and drive sales.
  •  Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Apr 2017
Mar 2018
Customer Service Executive
Sutherland Global Services Mumbai, IN
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  •  Handled inbound customer chat conversations to resolve queries.
  •  Worked closely with each customer to carefully resolve issues within timely fashion.

Education

May 2013
Apr 2016
Bsc Computer Science in Pillai’s College of Arts Commerce and Science
University of Mumbai

Hobbies & Interests

  • Dancing
  • Listening Music
  • Journal writing

Languages

English
(Fluent)
Hindi
(Fluent)
Marathi
(Native)

Career Aspiration

I’m really passionate about the work I do and would love if there were opportunities for me down the line to also be able to mentor other employees or new recruits to be successful within this position, perhaps as a manager or supervisor.

Get in touch with Sailee