SH
Message

Saila Habib

An enthusiastic, punctual and career minded individual with excellent communication and interpersonal skills.

Key Skills

Self-confidence & hardworking
Effective Communication skills
Patience
Positive attitude
Quick learner

Professional Experience

Sep 2023
Aug 2024
Customer Service Executive
Star tech Kolkata, IN
  • Assisted customers with technical issues and product inquiries through various channels such as phone, email, and live chat
  • Provided exceptional customer service by actively listening to customers' concerns, troubleshooting problems, and finding solutions in a timely manner
  • Collaborated with the technical support team to escalate complex issues and ensure timely resolution for customers
  • Maintained accurate records of customer interactions and feedback to identify common issues and improve overall customer satisfaction
  • Demonstrated self-confidence, patience, and a positive attitude to effectively handle challenging situations and provide excellent service to customers
Nov 2022
Jul 2023
Customer support executive
Globiva Kolkata, IN
  • Experience of 8 months in chat support.
  • Communicate with the customers who have raised the issue to determine the beneficial resolution and ensure  follow up to verify that complaints have been addressed and satisfied.
  • Enforced organizational policies for providing customer service and ensured the understanding of changes or modifications in procedures.
  • helped an average of 65 customers every day with a positive attitude and the focus on customers satisfaction.

Education

Sep 2021
Jun 2024
BA Education honours in Shri Shikshayatan College
Calcutta University
Apr 2019
Jun 2021
ISC in Jewish Girls School
Feb 2010
Apr 2019
ICSE in St. Joseph Day School

Quote

"The only way to do great work is to love what you do." ~Steve Jobs

Hobbies & Interests

  • Painting
  • Listening Music
  • Reading Novels

Languages

English
(Fluent)
Hindi
(Fluent)
Urdu
(Fluent)

Get in touch with Saila