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Sagar Vedpathak

With 18 years of experience as a Credit Manager AVP, I specialize in credit underwriting, US mortgage underwriting, customer escalation and resolution, team management, performance management, target delivery, SOP drafting, and coordination with internal stakeholders for continuous process improvement. My expertise lies in managing diverse teams, driving results, and ensuring compliance with policies and regulations in the financial services industry.

Key Skills

Underwriting
Team Management
Performance Management (Talent Management)
Target delivery
Customer Experience Management
SOP drafting

Professional Experience

Jan 2019
Oct 2024
Credit card underwriting - AVP
Kotak Mahindra Bank Mumbai, IN
Kotak Mahindra Bank is a leading Indian financial institution offering a wide range of banking services, including personal and business accounts, loans, investments, and wealth management solutions.
  • Daily monitoring the ETB and NTB applications approval ratio
  • Showcasing thorough analysis with reasons for declines and scope of restart of applications if curable in line with policy
  • Interaction regularly with the policy and risk team wrt how it can help in improving the approval ratio in line with the bank and market regulations along with lesser delinquency rate
  • Handling Escalation emails that were received on daily basis from multiple stakeholders such as CEC Nodal RBI SAT SFE social media etc for ETB and NTB customers
  • Daily preparing of MIS report which consist of pending applications on ETB and NTB and circulating the same with the Credit underwriting team for quick decisioning
  • Managing 21 credit underwriters who conduct credit assessment and underwriting of credit card applications
  • Ensuring signoff approvals and rejections are done as per existing policies and procedures
  • Leading, mentoring, and monitoring the daily performance of the team to ensure individual and group approval targets are met
  • Coordinating and integrating with support functions such as Risk, Sales, Quality, Training, Compliance, and HR
  • Managing attrition, leave management, and ensuring yearly PMS is checked as per the bell curve of the department
Feb 2017
Feb 2019
Credit manager
Indusind bank Mumbai, IN
Indusind Bank is a leading Indian financial institution offering a wide range of banking and financial services to individuals and businesses.
  • Contributed to driving the top line growth of the business by underwriting and approving credit card applications PAN India while abiding by the card policies.
  • Ensured that all applications were processed within the stipulated Turn Around Time (TAT) to provide efficient and timely service to customers.
  • Performed thorough scrutiny and credit analysis for high ticket size customers to minimize risks and ensure successful credit card issuance.
  • Managed the REPROCESS applications PAN India to rectify any errors or issues in the credit card application process.
  • Conducted On-the-Job Training (OJT) for new team members to ensure they were well-equipped to carry out their roles effectively.
  • Coordinated sales activities PAN India to address issues such as wrong logins and decline rates to improve overall efficiency and effectiveness.
  • Frequently collaborated with the Risk Control Unit (RCU) team to address negative company setups and fraud customer cases promptly.
  • Conducted audits of credit card applications by scrutinizing all important documents and reports, including salary slips, Form 16, ITR, fixed deposits, Finacle and Finnone reports, CIBIL report, application forms, lien letters, dedupe, and KYC documents.
  • Evaluated fraud reports and suspected fraud cases by leveraging tools such as Hunter report and dual PAN identity shared by the Risk Control Unit and ZAUBA to prevent fraudulent activities.
Mar 2014
Dec 2016
Team leader
Ocwen financial solutions Mumbai, IN
Ocwen Financial Solutions is a financial services holding company specializing in mortgage loan servicing and origination.
  • Handling 17 team members to ensure scanned images received from the onshore team for indexing are uploaded in Vault on proper and timely basis using Auto Attribution and Manual Attribution techniques
  • Daily work assignment to the operations team working on Manual Attribution tasks
  • Preparing and updating MIS Reports and Records including Daily Assignment and Production details, Daily Attribution queue management report, Weekly Performance report, Weekly Leave Roster and Leave Shrinkage, MBR QBR Scorecard report, staffing sheet, Monthly ICP file
  • Regularly interacting with the Document Imaging fulfilment scanning team for volume trend and forecasting, providing Impact analysis of production due to loss of man hours during technological glitches
  • Ensuring all TAT images are uploaded into the system, presenting Daily Weekly Monthly Quarterly performance MIS to the entire team, managing attrition and leave, checking Yearly PMS as per department bell curve and ensuring it is submitted
Feb 2011
Dec 2013
Team leader
Altisource business solutions Mumbai, IN
Mortgage & real estate solutions. Helping servicers, originators and investors maximize results, minimize costs and mitigate risks.
  • Managed a team of 20 associates at Altisource business solutions, overseeing their analysis of borrowers' profiles by evaluating Credit Capacity Collateral and Cash.
  • Conducted audits of loans by scrutinizing important documents such as 1003 initial and final, 1008 transmittal summary, AUS findings, Credit report, TIL documents, GFE initial and final, appraisal report, mortgage note, Title report preliminary and commitment, state disclosures, Insurance documents, Tax information document, Flood certificate, Fannie Mae Guideline, FHA Guideline, FHA connections, UFMIP, MIP, VA guidelines, and lender specific guidelines.
  • Scrutinized Fraud alerts, public records, Credit information, judgments, tax liens, outstanding vesting, chain of title, PUD, Condominium, Citizenship, bankruptcy, and other relevant information to ensure accuracy in loan processing.
  • Prioritized and organized work daily according to business priorities and SLA, maintaining Critical to Quality and Critical to Process targets.
  • Communicated regularly with team members through 1on1 meetings, managed and delegated work efficiently, developed individuals to their full potential, and conducted cross-team quality checks and On the Job Training (OJT) programs for new joiners.
Oct 2009
Dec 2010
Process Associate
TCS Mumbai, IN
TCS is a leading global IT services and consulting firm, providing innovative solutions to help businesses adapt and thrive in the digital age.
  • Produced accurate and timely reports on mortgage loan applications, ensuring all required documents were properly processed and verified
  • Reviewed and analyzed financial documents, credit reports, and other pertinent information to assess borrower eligibility and loan feasibility
  • Communicated with clients and internal stakeholders to address any inquiries or concerns regarding the mortgage process
  • Performed quality checks on loan files to ensure compliance with regulatory requirements and company policies
  • Participated in training sessions and workshops to stay current on industry trends and best practices in mortgage processing
Sep 2006
Jul 2007
Process Associate
Countrywide financial services Mumbai, IN
ITES - BFS
  • Managed end-to-end processing of US mortgage applications, ensuring accuracy and compliance with company guidelines
  • Performed detailed analysis of financial documents, credit reports, and property valuations to determine loan eligibility
  • Communicated effectively with clients, loan officers, and underwriters to resolve issues and provide updates on application status
  • Utilized advanced software tools and systems to streamline processing workflows and improve efficiency
  • Collaborated with cross-functional teams to identify process improvement opportunities and implement best practices
Mar 2005
May 2006
Junior Associate
E-serve Mumbai, IN
ITES - BFS
  • Completed on-the-job training to gain understanding of UK mortgage process and transaction processing procedures
  • Reviewed and verified mortgage applications to ensure accuracy and compliance with regulatory requirements
  • Communicated with clients, lenders, and internal teams to resolve discrepancies and provide updates on application status
  • Performed data entry and maintained electronic records to track application progress and facilitate timely processing
  • Assisted senior associates in conducting quality checks and audits to ensure high level of accuracy in transaction processing
Apr 2003
Mar 2005
Executive
Rank organics Boisar, IN
Chemical factory
  • Managed day-to-day back office operations for Rank Organics, ensuring smooth operations and timely delivery of services
  • Implemented processes and systems to improve efficiency and productivity in back office tasks
  • Analyzed data and reports to identify trends and make strategic decisions for improving operations
  • Collaborated with other departments to streamline workflows and ensure seamless communication and coordination

Education

Sep 2019
May 2020
Emdp advance certificate in strategic management in IIM KOZHIKODE
IIM KOZHIKODE
Jun 2007
Sep 2009
Post graduation in Kc college of management studies
Hsnc board
May 2002
May 2003
Bachelor of commerce in Dhanukar college
Mumbai University

Achievements

Promoted as AVP at Kotak Mahindra Bank
.
Setup of MIS and Dashboard at Kotak Mahindra Bank
.
Backlog and TAT management at Kotak Mahindra Bank
.
Best team of the year at Ocwen financial sltns
.
Setup of BCP team at Phillipines
.
Setup of central work assignment and MIS at Ocwen
.
Promoted as team leader at Altisource
.

Quote

If things happen the way you wish, good. If not better"... because then it is happening according to the will of the Almighty .

Hobbies & Interests

  • Cricket
  • Music
  • Sketching

Languages

English
(Fluent)
Hindi
(Fluent)
Marathi
(Native)

Career Aspiration

To build a progressive career in operations, risk, or credit with a reputed banking or financial institution, where I can utilize my expertise to support sound decision-making, strengthen internal controls, and contribute to sustainable business growth.

Get in touch with Sagar