Nov 2017
Dec 2020
Customer Relationship Specialist
Nakshatra Technology
string:Nashik, IN
• Experience in solving both; International and Domestic customer issues in a timely manner
• managing customer calls, maintaining business documents, etc.
• Build relationships with key employees among customers.
• Create plans to address clients’ business needs.
• Schedule regular meetings with customers to ensure they are satisfied.
• Act as point of contact for complaints and escalate issues as appropriate.
• Help sales team up-sell or cross-sell services and products.
• Ensure both the company and clients adhere to contract terms.
• Study competition to find new ways to retain customers.
• Set sales and revenue targets and work diligently to meet them.
• Collaborate with internal teams (e.g. sales, engineers, senior management)to address customers’ needs.
• managing customer calls, maintaining business documents, etc.
• Build relationships with key employees among customers.
• Create plans to address clients’ business needs.
• Schedule regular meetings with customers to ensure they are satisfied.
• Act as point of contact for complaints and escalate issues as appropriate.
• Help sales team up-sell or cross-sell services and products.
• Ensure both the company and clients adhere to contract terms.
• Study competition to find new ways to retain customers.
• Set sales and revenue targets and work diligently to meet them.
• Collaborate with internal teams (e.g. sales, engineers, senior management)to address customers’ needs.
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