Aug 2020
Present
Sr. Quality Analyst
CONCENTRIX
Gurugram, IN
9 month of experience working as Sr. Quality Analyst.
Managing, leading & developing all Quality parameters for a team capacity of 70 agents.
Designing reporting trends & opportunities for improvement.
Presenting root cause data to clients and discuss possible Strategies to improve.
Implement Quality tools to improve team performance.
Managing, leading & developing all Quality parameters for a team capacity of 70 agents.
Designing reporting trends & opportunities for improvement.
Presenting root cause data to clients and discuss possible Strategies to improve.
Implement Quality tools to improve team performance.