Oct 2019
Present
IT Support Engineer
Atos Syntel
Mumbai, IN
IT technical support engineer with a demonstrated knowledge of management of IT infrastructure.
- Demonstrated Knowledge of management of IT infrastructure with relevant technical skills.
- Hands on experience with tools like Active Directory, OTRS, DAS, ServiceNow and SCCM.
- Excellent communication, effective planning and management skills to provide an integrated response to all significant infrastructure outages and interruption and to ensure business continuity.
- Mail management, Daily, Weekly and Monthly Reporting, Incident reporting, troubleshooting & break-fix, root cause analysis, future prevention, collaborating with different support functions teams and systematic approach towards problem solving.
- I have basic knowledge of Software testing (Automation as well as Manual).
- Manage Active Directory GUI tool.
- Able to access OTRS platform with various Service request & Incident management requests for technical issues as well as handling Global issues.
- Basic troubleshoot activities like manage microsoft O365(outlook/mail merge configuration & authentication activities), Skype, Circuit issues etc
- Handling remotely VPN/VDI issues.
- Well experience in installations of freeware softwares as well as licenced softwares. Knowledge of Softwares.
- Handling Internet connectivity issues, Vmware, cisco anyconnect activaties. Communication/Team work/Productivity.
- Application support. Basics of Programming languages like Python, Core Java. MySql database.
- I have basic knowledge of Cloud, AWS.
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