Message

Roshni Khan

Professional and dynamic Customer Executive driven to exceed performance goals knowledgeable about Customer Service and experienced in EdTech Industry.  Extensive background in customer service with proven abilities to build rapport quickly and cultivate long term relationships to support strategic sales growth.

Key Skills

Microsoft Office
Time Management
Answering customer questions
Technical Support
Communication Skills
Team Management

Professional Experience

Sep 2020
Present
Customer Service Executive
Concentrix Pune, IN
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.

  • Communicated with customers to ensure product understanding, answer questions, and facilitate conflict resolution. 

  • Directed group of 3 Customer Service Executives handling daily and complex requirements of Reactive Department. 

  • Analyzed customer needs and made arrangements adhering to company policies.

  • Received Quality Appreciation on multiple occasions.

Education

Jun 2018
Feb 2019
Higher Secondary Certificate in Sardar Dastur Hormazdiar Junior College
Jun 2016
Mar 2017
Secondary School Certificate in Valley View High School

Quote

“If you don’t like your destiny, don’t accept it. Instead have the courage to change it the way you want it to be.”

Naruto Uzumaki

Hobbies & Interests

  • Acting
  • Cooking
  • Food Tasting
  • Painting
  • Watching Webseries

Languages

English
(Fluent)
Hindi
(Native)
Marathi
(Fluent)
Bengali
(Fluent)

Career Aspiration

“For the past year, I have been developing my skills and abilities within a national construction company. Now, I’m ready for a new challenge. I want to gain experience in a multinational organization. I have strong leadership and communication skills that I would like to continue developing. "

Get in touch with Roshni