RT

Roshelle Tillman

Dynamic and results-driven professional with over 10+ years of experience in customer service and recruitment. Proven ability to deliver outstanding customer experiences while effectively sourcing and selecting top talent. Exceptional interpersonal and communication skills enable me to build strong relationships with customers and candidates alike. Skilled in assessing client needs and implementing tailored solutions that drive retention and satisfaction. Highly organized with a keen attention to detail, capable of managing multiple priorities in fast-paced environments. Passionate about creating positive interactions and fostering a collaborative workplace culture. Committed to aligning organizational goals with customer care and talent acquisition strategies for optimal success.

Key Skills

Recruitment Strategy
Stakeholder Relationship Management
Collaboration
Talent Sourcing
Pipeline Development
Leadership
Time Management
Interpersonal Skills
Problem solving
Detail Oriented
Adaptability
Candidate Management

Professional Experience

Nov 2018
May 2022
Recruiter
United States Army Tampa, US
Tampa Recruiting Battalion
Implemented recruitment selection methodologies along with human resource skills to effectively recruit candidates. During the full-cycle recruitment selection I utilized a combination of selection techniques, including interviews and assessments to successfully identify qualified candidates. Additionally, I have applied critical evaluation methods to various interpersonal situations. My instructional approaches encompass a diverse range of techniques, such as audiovisual materials, case studies, classroom exercises, lectures, practical exercises, and computer-based training. I possess expertise in lead generation, market analysis, competitive analysis, social networking, and prospecting.

  • Successfully attracted high-quality candidates through innovative sourcing strategies, leading to an increase in applications and interest in positions.
  • Established a robust talent pipeline that aligned with business needs in key growth markets, ensuring timely fulfillment of recruitment requirements. 
  • Enhanced candidate quality and fit by conducting thorough outreach and screenings, contributing to improved retention rates in agency owner positions.
  • Streamlined the recruiting process for candidates, leading to a more positive experience and higher satisfaction rates throughout the hiring journey. 
  • Strengthened collaboration with leaders, resulting in improved understanding of market needs and more targeted recruitment efforts. 
  • Analyzed recruitment metrics to identify areas for improvement, driving enhanced sourcing strategies and increasing overall conversion rates.
  • Implemented data-driven insights to continuously optimize recruitment efforts, fostering a culture of improvement and accountability. 
  •  Maintained high levels of communication and process efficiency, resulting in a seamless candidate experience and enhanced employer branding. -
  •  Built and maintained valuable relationships with industry professionals and referral sources, significantly expanding the reach to potential candidates.
Oct 2010
May 2022
Cable Systems Tech/ IT Tech
United States Army Fort Hauchuca, US
Possessed expertise in the installation, operation, and maintenance of cable and wire systems, alongside various telecommunications technologies such as Digital Group Multiplexes (DGM), remote multiplexing (RMC), and video teleconferencing systems. My experience includes managing computer systems and network environments, including LANs and WANs, as well as handling commercial off-the-shelf (COTS) equipment like routers. I am skilled in Information Assurance (IA) and collaborating with NETOPS for incident processing and WAN configuration planning.

  • Executed a comprehensive array of preventative maintenance and checks (PMCS) to enhance system uptime and operational performance effectively. 
  • Developed fiber optic cables, installed and troubleshot computer systems and printers, and managed unit-level maintenance, resulting in improved familiarity with equipment from leading vendors. 
  • Provided essential support to IT teams by fulfilling systems administrator responsibilities; gathered production report data and quality control metrics to furnish senior leadership with a clear and accurate assessment of overall systems health.  

Education

Aug 2018
Oct 2018
Certification in US Army Recruiting and Retention College
Dec 2010
Apr 2022
Associates in Interdisciplinary Studies in
American Military University

Certifications

Equal Opprotunity Advisor (EEO)
United States Army

Get in touch with Roshelle